Position Summary

The restaurant supervisor oversees daily restaurant operations and leads two front-of-house teams to ensure excellent customer service, smooth operations, and high standards of cleanliness, safety, and professionalism. The role requires a hands-on leader who takes ownership, solves problems, and thrives in a fast-paced restaurant environment.

Key Responsibilities

- Customer Service: Ensure excellent guest experiences, handle complaints, and resolve customer concerns professionally.
- Team Leadership: Supervise, coach, and train employees while maintaining service standards, teamwork, and accountability.
- Employee Support: Address attendance, performance, and workplace concerns; document incidents and escalate significant matters to ownership or HR.
- Daily Operations: Oversee opening, service, and closing procedures, staffing, breaks, table flow, and communication between front-of-house and kitchen teams.
- Health & Safety: Maintain cleanliness, food safety, and workplace safety standards; complete inspections and address hazards promptly.
- Ordering & Inventory: Monitor supplies, coordinate orders, check deliveries, and help control waste and operating costs.




- Communication: Keep management informed of customer feedback, staffing concerns, and operational issues.

Qualifications & Success Measures

Qualifications

- Previous restaurant or hospitality supervisory experience.
- Strong leadership, communication, and customer service skills.
- Excellent organization, problem-solving, and conflict-resolution abilities.
- Knowledge of restaurant operations, food safety, and health and safety procedures.
- Ability to manage multiple priorities and lead by example.

Success Measures

- Customer satisfaction and effective complaint resolution.
- Consistent service standards and employee accountability.
- Cleanliness, food safety, and workplace safety.
- Effective inventory management and cost control.
- Smooth daily operations and clear communication across both teams

Pay: $23.00-$27.00 per hour

Expected hours: No less than 40.0 per week

Perks:

- Discounted or free food
- Paid time off

Experience:

- Restaurant management: 4 years (required)

Work Location: In person

📌 Resturant Supervisor (Old Toronto)
🏢 Alfie's
📍 Old Toronto