Ratana is a leading designer and wholesaler of premium outdoor furniture, serving retailers, designers, and hospitality clients across Canada and the United States.

We are looking for a friendly, organized, and customer-focused Sales Support Coordinator to support our Strategic Account Manager and key customer accounts. This role is ideal for someone who enjoys working with customers, coordinating details, solving problems, and supporting the sales process from inquiry to order fulfillment.

You will work closely with customers, the sales team, warehouse, logistics, and production departments to ensure a seamless customer experience while helping grow and support our business relationships.

Key Responsibilities

- Support the Strategic Account Manager with day-to-day customer and account activities
- Respond to customer inquiries by phone and email in a qualified and timely manner
- Welcome and assist customers visiting the showroom
- Prepare quotes, product information, pricing, and sales-related documentation
- Enter and manage orders, revisions, and cancellations accurately
- Coordinate with logistics, warehouse, and production teams regarding inventory availability, shipping, and delivery schedules
- Monitor customer requests and follow up to ensure timely resolution




- Assist with customer presentations, and special projects as required
- Maintain organized customer records and account information
- Provide after-sales support and help resolve customer concerns
- Learn and maintain knowledge of Ratana products, collections, and programs
- Support sales initiatives and help identify opportunities to improve customer satisfaction

Qualifications

- 1-3 years of customer service, sales support, account coordination, or order management experience preferred

Training will be provided for the right candidate.

- Strong verbal and written communication skills in English
- Professional and confident when interacting with customers
- Strong organizational and multitasking skills
- Excellent attention to detail and accuracy
- Proficient with Microsoft Office (Excel, Outlook, Word)
- Ability to work independently while collaborating with a team
- Positive, proactive, and customer-focused attitude
- Interest in sales, customer relationships, and business development

Pay: $45,000.00-$48,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Sales Support Co-ordinator (Marpole)
🏢 Ratana
📍 Marpole