FMF Glass Hardware is hiring an experienced Accounts Receivable & Collections Coordinator to take ownership of customer payment follow-ups and help reduce overdue balances.

We’re looking for someone organized, persistent, and comfortable contacting customers about outstanding invoices while maintaining professional business relationships.

Responsibilities

- Review accounts receivable aging reports and prioritize overdue accounts.
- Follow up with customers regularly by phone and email to collect outstanding payments.
- Obtain clear payment commitments, track promised payment dates, and follow up when commitments are missed.
- Send account statements and invoice copies as needed.
- Identify payment disputes or billing questions and coordinate with the appropriate team members to resolve them.
- Maintain clear notes on customer conversations, payment commitments, and next follow-up dates.
- Keep management informed about collection progress, repeated late payments, and accounts requiring escalation.

Requirements

- Previous accounts receivable or collections experience involving direct follow-up on overdue customer invoices is required.
- Confident,



skilled phone communication and clear written communication.
- Ability to be firm and persistent while maintaining positive customer relationships.
- Strong organization, attention to detail, and consistent follow-through.
- Ability to review aging reports and work with spreadsheets and accounting systems.
- B2B collections experience is an asset.

Pay: $21.00-$24.00 per hour

Expected hours: No less than 32.0 per week

Benefits:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Store discount

Application question(s):

- Do you have previous experience personally contacting customers to collect overdue invoice payments? If yes, how many years?
- Have you handled B2B collections—collecting payments from business customers? Briefly describe your experience.
- Which accounting systems or spreadsheets have you used to review accounts receivable aging reports and track collection follow-ups?
- Are you comfortable making regular outbound collection calls and following up firmly and professionally when customers miss promised payment dates?

Work Location: In person

📌 Accounts Receivable (Mississauga)
🏢 FMF Glass Hardware
📍 Mississauga