Client Success & Delivery Manager

Location: Remote currently, transitioning to hybrid in downtown Toronto in the coming months.

Salary: $90,000–$110,000 CAD annually, flexible based on experience.

Role Summary

We're looking for a proactive, tech-savvy Client Success & Delivery Manager to own client relationships, drive technical delivery, and improve our platform and processes.

The ideal candidate is a resourceful self-starter who takes initiative, makes decisions, embraces AI and automation, and brings solutions rather than waiting for direction.

Key Responsibilities

- Client Success: Own client relationships, manage expectations, and ensure successful project delivery.

- Technical Delivery: Translate client needs into actionable development tasks, manage priorities, and keep projects on track.

- Decision-Making: Take ownership, independently resolve challenges, and proactively drive results.

- Platform Improvement: Understand the current platform, identify gaps, and recommend improvements to functionality and user experience.

- AI & Automation:



Leverage emerging technologies to streamline workflows, improve efficiency, and optimize processes.

- Development Coordination: Work closely with developers, manage Agile workflows, and maintain project tracking in Jira.

- Continuous Improvement: Challenge existing processes and introduce smarter, scalable ways of working.

Skills & Experience

- Experience in client success, technical project management, or software delivery.

- Solid understanding of Agile/Scrum and software development life cycles.

- Comfortable working with developers and translating business needs into technical requirements.

- Familiarity with AI, automation, and process optimization.

- Strong communication, problem-solving, and decision-making skills.

- Experience with Jira, ClickUp, Azure DevOps, or similar tools.

- A proactive, entrepreneurial mindset with a strong sense of ownership and accountability.

📌 Client Success & Development Process Manager (Toronto)
🏢 SRED.io
📍 Toronto