Frontline Machinery is a family-owned equipment dealership specializing in the sale and rental of equipment and parts for aggregate crushing and screening, wood grinding, waste shredding, and volumetric measuring technology. Serving customers from British Columbia to Ontario, including Yukon and the Northwest Territories, we are seeking a highly organized, professional, and customer-focused Customer Service Concierge to join our Chilliwack team.

Reporting to the HR Department, the Customer Service Concierge serves as the first point of contact for customers, vendors, and visitors. This role manages incoming calls, emails, visitors, and customer inquiries; coordinates communication among Sales, Service, Parts, Rentals, and Administration; and supports prompt follow-up and resolution to deliver an exceptional customer experience.

Key Responsibilities

- Welcome customers, vendors, and visitors in a warm and professional manner
- Create a positive first impression that reflects Frontline Machinery's values and culture.
- Assist customers with inquiries and direct them to the appropriate department.
- Ensure customers receive timely updates and follow-up on requests.
- Answer and route incoming telephone calls.
- Manage general company email inquiries.
- Monitor and distribute customer requests to the appropriate departments.
- Ensure no customer inquiry goes unanswered.
- Receive and document service requests.
- Gather required information to support Service, Parts, Rentals, and Sales teams.
- Coordinate communication between departments to ensure customer needs are met.




- Follow up on open requests and maintain communication until resolved.
- Process incoming and outgoing mail and courier deliveries.
- Support administrative projects and company initiatives.
- Assist with office supply management and general office organization.
- Maintain a clean, organized, and welcoming reception area.
- Uphold a professional image and exceptional service standards.

Required Qualifications

- Minimum 2 years of customer service, reception, administrative, or office coordination experience.
- Strong verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
- Professional telephone etiquette.
- Ability to remain calm and professional in a rapid-paced environment.
- Strong attention to detail and follow-through.
- Maintains a polished, friendly, and professional presence and demeanour.
- Customer service or hospitality experience.

Why Join Frontline Machinery?

- Comprehensive benefits package
- Supportive team environment
- Opportunities for growth and development
- A company culture focused on customer service, teamwork, and excellence

Position Details

Job type: Full-time

Schedule: Monday to Friday

Work location: In person — Chilliwack, BC

Pay: C$22.00–C$26.00 per hour

To apply: Submit your résumé through the job posting.

Pay: $22.00-$26.00 per hour

Benefits:

- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Concierge (Chilliwack)
🏢 Frontline Machinery
📍 Chilliwack