Carlisle Technology is a leading provider of food traceability systems across North America. In business for over 40 years, Carlisle is a small, entrepreneurial company that thrives on teamwork.

Working as part of the Carlisle Support team in a mixed field + office-based role, you will be responding to and resolving customer requests, primarily concerning Carlisle's plant floor hardware and software applications.

Responsibilities include:

- Install, configure, and repair Carlisle's plant-floor solutions including:
- Carlisle custom designed PC workstations
- label printers
- applicators
- conveyers
- high voltage AC motors
- interfacing between new equipment and existing plant infrastructure
- software associated with all the above
- Work with vendors to get technical details on customizations to existing technology and learn new technology
- Work with customers to understand their business and technical requirements
- Professionally deliver implementation and training services (on-site or at Carlisle's offices)
- Create and update user documentation for training and system operation
- Diplomatically manage customer expectations on challenging and complex situations
- Work with other areas of the organization including Software and Support teams responsible for delivery of specific parts of the overall customer solution




- Have an intimate understanding of Carlisle’s products and how best to leverage them in resolving customer requirements
- Diagnose and troubleshoot live customer issues over the phone
- Other miscellaneous tasks (as required)

The ideal candidate will have the following skills and experiences:

- Robust analytical and diagnostic skills and a drive to resolve customer issues to their satisfaction.
- Strong communication skills for understanding customer issues, training
- Good electrical/signalling knowledge (relays, digital I/O etc)
- Mechanical knowledge or aptitude (automation - scales, motors, conveyors etc)
- Industrial service experience

A successful candidate will have the following characteristics & traits:

- Organized and disciplined, for task prioritization, planning, and execution
- Portrays a professional image
- Self-motivated, fast learner
- Strong attention to detail
- Demonstrated ability to multi-task and work effectively under pressure
- Ability to excel in a collaborative workplace

Job Types: Full-time, Permanent

Pay: $52,000.00-$68,000.00 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Education:

- DCS / DEC (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

📌 Service Technician (Burlington)
🏢 Carlisle Technology
📍 Burlington