Bilingual Customer Experience Representative

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | 3381 Steeles Ave E, North York, ON | E1

About TTI Canada

Are you ready to lead the way in shaping an empowering work workplace with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality,



and a drive to win.

What You Will Do

- Provide support and build solid relationships with our customers and sales team
- Perform accurate on-time order entry with 24 hours turnaround time
- Own your order. Make sure it is precise in terms of products and prices.
- Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
- Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
- Collaborate on cross functional tasks whenever required

What You Will Bring

- Proficiency in written and oral French and English
- Minimum 1 year of experience in a Customer Service role
- Undergraduate degree or college diploma
- Good working knowledge and proficiency in Microsoft Office
- Experience with Genesys, Cloud and Oracle is an asset

What You Will Benefit From

- Extensive health benefits, including vision and dental care
- Retirement Savings Plan with Employer Matching Contributions
- Competitive Base Salary - $48,000 per annum
- Paid time off and employee discount programs
- Annual $500 Wellness Program allowance

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

Pay: $48,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Bilingual Customer Experience Representative (North York)
🏢 TTI Canada | Milwaukee, RYOBI, Hoover & HART
📍 North York