Location: Greater Toronto Area (GTA), Ontario – Preferred
Territory: Eastern Canada, including Ontario and Quebec
Language Requirement: Bilingual – English and French
Salary: Starting from $78,000 CAD + Performance-Based Bonus

The Opportunity

TOSOT Supplies Inc. is a growing HVAC company in Canada, specializing in Ductless Air Conditioning, Heat Pumps, and VRF Systems.

We are seeking an experienced Technical Specialist – Eastern Canada to provide technical training, advanced troubleshooting, warranty assessments, and product quality support across Eastern Canada.

The ideal candidate will be based in the Greater Toronto Area (GTA) to support our growing Ontario market, while also providing technical assistance to customers and contractors in Quebec and other Eastern Canadian regions.

We are looking for a hands-on HVAC professional with strong expertise in inverter-driven air conditioning systems who can confidently train licensed HVAC contractors, resolve complex technical issues, and communicate effectively with both English- and French-speaking customers.

Key Responsibilities

1. Technical Training & Development

- Develop and deliver technical training programs for HVAC contractors, distributors, and service technicians.
- Provide hands-on training covering installation, commissioning, maintenance, and troubleshooting of ductless splits, heat pumps, and VRF systems.
- Educate contractors on proper refrigerant piping, electrical connections, system configuration, and installation best practices.

2. Advanced Technical Support (Tier 3)

- Provide advanced technical assistance for complex HVAC issues across Eastern Canada.
- Assist contractors in diagnosing error codes, communication failures, inverter board issues, and other system malfunctions.
- Provide remote troubleshooting support and conduct on-site technical visits when necessary.
- Collaborate with internal sales and technical teams to ensure timely resolution of customer concerns.

3. Warranty Assessment & Claims Management

- Review and evaluate warranty submissions, including technical documentation and supporting evidence.




- Assess warranty claims and make recommendations or decisions in accordance with company policies and manufacturer guidelines.
- Identify installation-related issues, product defects, and potential warranty concerns.
- Support warranty claim resolution and recommend corrective actions.

4. Technical Documentation Review

- Review and verify technical documents, including product submittals, installation manuals, user manuals, service manuals, and extended performance ratings.
- Ensure technical information is accurate, complete, and aligned with applicable Canadian industry standards.
- Coordinate with manufacturers and internal teams to clarify technical specifications and documentation.

5. Product Quality & Continuous Improvement

- Analyze warranty claims and technical service reports to identify recurring product issues and failure trends.
- Investigate potential root causes, including compressor failures, electrical component issues, and improper installation practices.
- Share technical findings and product improvement recommendations with the manufacturing team.
- Support product quality improvements and new product introductions.

Skills & Requirements

- HVAC Industry Experience: 5–10 years of hands-on technical experience in air conditioning, ductless split systems, heat pumps, and/or VRF systems within residential or commercial applications.
- Technical Expertise: Strong understanding of inverter-driven HVAC technology, refrigeration cycles, electrical diagnostics, and system troubleshooting.
- Licensing & Certification: Valid, applicable HVAC trade licences or certifications relevant to the candidate's technical work. Ontario 313A/313D Refrigeration and Air Conditioning Systems Mechanic certification or equivalent qualifications are considered strong assets.
- Bilingual Communication:



Professional proficiency in both English and French to support customers and contractors throughout Ontario, Quebec, and Eastern Canada.
- Location: Candidates based in the Greater Toronto Area (GTA) are strongly preferred, given the territory's technical support and training requirements.
- Training & Communication: Ability to explain complex technical concepts clearly to HVAC contractors, service technicians, and customers.
- Problem-Solving: Strong analytical skills and the ability to independently investigate and resolve technical issues.
- Travel: Willingness to travel approximately 20–30% within Eastern Canada for contractor training, technical support, and site visits.
- Driving: Valid driver's licence and ability to travel to customer and contractor locations.

Why Join TOSOT?

- Competitive Compensation: Starting salary of $78,000 CAD, commensurate with experience and qualifications.
- Performance Bonus: Annual performance-based bonus opportunities.
- Tools & Support: Company vehicle or vehicle allowance, laptop, and professional diagnostic tools.
- Career Growth: Opportunity to develop specialized technical expertise and contribute to our expanding Eastern Canadian operations.
- Growing Industry: Work with advanced heat pump and inverter-driven HVAC technologies in Canada's evolving heating and cooling market.

Join TOSOT Supplies Inc. and help strengthen our technical expertise, contractor relationships, and customer support across Eastern Canada.

Job Types: Full time, Permanent

Pay: From $78,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Do you have experience troubleshooting ductless air conditioning, heat pump, or VRF systems?
- Do you have experience providing advanced technical support or training to HVAC contractors or service technicians?

Experience:

- hands-on HVAC technical: 5 years (required)

Language:

- both English and French (required)

Licence/Certification:

- HVAC trade licence or certification (required)

Willingness to travel:

- 25% (required)

Work Location: On the road

📌 HVAC Technical Service Specialist (Oakville)
🏢 TOSOT Supplies
📍 Oakville