Encompass Health & Wellness is a busy, family-focused wellness clinic located in Kitchener, ON. We are a welcoming team of 24 practitioners offering chiropractic care, massage therapy, pelvic physiotherapy, counselling, and more. Our growing clinic also features a small movement studio supporting our holistic approach to care.

We are currently seeking a Receptionist who can provide the warm, friendly welcome our patients have come to expect, while confidently managing the day-to-day reception responsibilities of a large, fast-paced clinic.

About the Role

This position is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in being organized, productive, and supportive. You will be the first point of contact for patients and play a key role in keeping the clinic running smoothly.

Key Responsibilities

While not a complete list (as each day can bring new challenges), responsibilities include:

- Greeting patients and creating a positive, welcoming clinic experience
- Managing appointment bookings, changes, and cancellations using clinic software (JaneApp preferred)
- Handling direct billing and payment processing accurately and efficiently
- Answering phones, emails, and in-person inquiries in a professional and friendly manner
- Supporting practitioners with scheduling and administrative needs




- Maintaining a clean, organized, and calm front desk environment
- Working collaboratively with other receptionists and the wider clinic team

Qualifications & Skills

- Previous experience in a medical, wellness, or busy reception environment
- Familiarity with booking software (JaneApp strongly preferred)
- Experience with direct billing and insurance processing
- Strong communication and customer service skills
- Ability to multitask, prioritize, and remain calm under pressure
- Comfortable working both independently and as part of a team
- Reliable, adaptable, and detail-oriented

What We Offer

- A supportive and inclusive workplace culture
- A collaborative team of experienced practitioners and staff
- Opportunity to work in a growing, well-established wellness clinic
- Maternity leave coverage position with training and support provided

How to Apply

If you are friendly, organized, and passionate about creating a positive patient experience, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience.

Pay: From $19.00 per hour

Ability to commute/relocate:

- Kitchener, ON N2H 4A2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Medical Office Administrator (Mount Hope Huron Park)
🏢 Encompass Health & Wellness
📍 Mount Hope Huron Park