Job Overview
We are seeking a proactive and detail-oriented Clinic Operations Manager to oversee the daily operations of our physiotherapist facility. This role is crucial in ensuring that our clinic runs smoothly and efficiently, providing excellent patient care while managing administrative tasks. The ideal candidate will have a strong background in office management, customer service, and experience within a physiotherapist or medical office environment.
What We’re Looking For
The ideal candidate is:
- A strong communicator (in-person, over the phone, and via email)
- Customer-service oriented with excellent interpersonal skills
- Detail-oriented, organized, and punctual
- Proficient with computers (typing, emailing, scanning, clinic software)
- A team player who can also take initiative and work independently
Qualifications & Skills (Preference will be given to candidates who meet the following)
- Minimum 2 years’ experience in a medical office, hospitality, or customer service role (physiotherapy clinic experience preferred)
- Familiarity with Jane App or another EMR system
- Strong computer skills and ability to learn new software quickly
- Excellent phone manner, communication, and interpersonal skills
- Ability to work with minimal supervision while maintaining professionalism
Key Responsibilities
- Answer and manage phone calls, emails, and patient inquiries
- Schedule appointments and manage clinic flow
- Process payments and billing
- Maintain and track clinic inventory
- Provide outstanding customer service to all patients
- Communicate effectively with patients and therapists
- Manage daily clinic operations, ensuring compliance with health regulations and policies.
- Provide exceptional customer support, fostering a welcoming environment for patients.
- Proofread documents for accuracy before distribution.