Job Summary

The Guest Services Representative welcomes guests, responds to questions, and supports a smooth, positive experience. This front desk role combines attentive guest services with clear communication and organized handling of requests.

Duties

- Welcome guests, listen to their needs, and provide courteous, helpful customer service.
- Answer and direct calls using phone systems, demonstrating professional phone etiquette.
- Respond to guest questions, share accurate information, and coordinate requests with colleagues.
- Keep front desk interactions organized and follow through on guest needs. Your impact: timely, thoughtful support helps guests feel welcomed and keeps colleagues informed.

Skills

Required: Explicit communication, courteous phone etiquette, customer service, and the ability to manage guest requests and front desk interactions with care and accuracy. Preferred: Bilingual or multilingual communication, hotel experience, familiarity with multi-line phone systems, and prior guest services or hospitality experience that supports confident, welcoming service.

Pay: $21.00-$23.00 per hour

Expected hours: 15.0 – 25.0 per week

Work Location: In person

📌 Guest Services Representative (Ravenna)
🏢 The Castle Keep
📍 Ravenna