247labs is a leading software development company headquartered in Toronto, Canada. We specialize in providing custom software solutions, mobile app development, web development, and digital transformation services to clients across various industries. Our team of experienced professionals is dedicated to delivering creative, high-quality solutions that drive business growth and exceed client expectations.

- Toronto, ON

Position Overview:

About the role
When a project goes live, the client needs one person who owns their application from then on. You run support for every live client: issues are triaged, fixed and communicated on time.
This is not a reactive help desk. You check in before clients have to ask, spot what would make their product better,



and turn that into support packages, renewals and new work. You will also own the Support section of 247 Workspace, the dashboard every 247 Labs client receives.

Responsibilities

Support operations:

- Own the support queue for all live client applications: triage, prioritize and route each issue to the right developer.
- Meet the response and resolution times in each client’s support agreement.
- Run incident communication: impact, status, next update and root cause once fixed.
- Keep support documentation and client contacts up to date.

Proactive

📌 Client Growth and Support Manager (Toronto)
🏢 247 Labs
📍 Toronto