Multi-Location Clinic Manager – Operations & Business Development

The Compassion Centre | Surrey, BC

Salary: $55,000–$65,000 per year, based on experience and qualifications
Job Type: Full-time, Permanent
Work Location: In person – Two Surrey clinic locations
Schedule: 40 hours per week, with flexibility to support clinic operations

About The Compassion Centre

The Compassion Centre is a growing multidisciplinary healthcare organization operating two established clinics in Surrey, British Columbia.

We offer physiotherapy, pelvic and perinatal health, registered massage therapy, chiropractic care, acupuncture, clinical counselling, kinesiology, and specialized rehabilitation services.

Our philosophy is built on compassion, clinical excellence, collaboration, and a commitment to delivering exceptional patient experiences.

We are seeking a motivated, experienced, and business-minded Multi-Location Clinic Manager to oversee our two locations, lead our administrative teams, coordinate practitioner operations, manage business and financial processes, and contribute to our continued growth and success.

About the Role

This is a dynamic, hands-on leadership position combining clinic management, staff supervision, front desk responsibilities, marketing oversight, bookkeeping and financial administration, and business development.

Working closely with the clinic directors, the successful candidate will take ownership of daily operations, ensure consistent service standards, improve operational efficiency, and support business growth across both locations.

The position includes approximately 2–3 scheduled front desk shifts per week, allowing the manager to remain actively involved in patient care coordination while leading the broader operations of both clinics.

We are looking for someone who demonstrates initiative, accountability, strong leadership, financial awareness, and the ability to turn challenges into practical solutions.

Key ResponsibilitiesMulti-Location Clinic Operations

- Oversee daily administrative and business operations across both Surrey clinic locations.
- Ensure efficient patient scheduling, billing, administrative workflows, and clinic coordination.
- Maintain consistent operational standards and procedures across both locations.
- Coordinate staffing coverage, facilities, supplies, equipment, and vendor relationships.
- Identify operational challenges and implement improvements.
- Support efficient clinic workflows and effective communication between both locations.

Front Desk & Patient Care Coordination

- Provide approximately 2–3 scheduled reception shifts per week and additional coverage when necessary.
- Welcome patients, coordinate check-ins and check-outs, and maintain a professional reception environment.
- Answer calls, respond to emails, and assist with patient inquiries.
- Schedule, reschedule, and coordinate appointments using Jane App.
- Process payments, direct billing submissions, receipts, and administrative documentation.
- Manage appointment cancellations, waitlists, and available booking opportunities.
- Support patient intake, follow-ups, recalls, and reactivation initiatives.
- Address patient concerns professionally while maintaining confidentiality.

Team Leadership & Practitioner Coordination

- Supervise, mentor, train, and support Patient Care Coordinators and administrative staff.
- Coordinate administrative schedules, coverage, onboarding, and performance management.
- Support practitioner recruitment, onboarding, and scheduling.
- Monitor practitioner appointment utilization and identify opportunities to improve booking efficiency.
- Facilitate effective communication between practitioners, administrative teams, and clinic directors.
- Promote teamwork, accountability, and a positive workplace culture.
- Respect practitioners' clinical autonomy and professional responsibilities.

Marketing Oversight & Business Development





- Coordinate external marketing agencies managing SEO, Google Ads, website optimization, and digital marketing.
- Review marketing performance, patient inquiries, lead generation, booking conversions, and return on investment.
- Monitor marketing initiatives and ensure alignment with clinic growth objectives.
- Identify opportunities to improve patient acquisition, online visibility, and referral relationships.
- Develop community partnerships and strengthen relationships with healthcare referral sources.
- Support new service launches, promotional initiatives, and business development activities.
- Collaborate with clinic directors on marketing strategy and business growth planning.

Technical marketing execution is supported by external agencies. The manager is responsible for coordination, oversight, and performance monitoring.

Accounting, Bookkeeping & Financial Management

- Oversee day-to-day financial administration and bookkeeping processes across both clinic locations.
- Maintain accurate financial records, including revenue, expenses, invoices, payments, and accounts receivable.
- Monitor daily transactions, payment collections, and billing accuracy.
- Perform or oversee payment reconciliations between Jane App, payment processors, bank deposits, and accounting records.
- Coordinate with external accountants and bookkeepers to ensure accurate and timely financial reporting.
- Assist with accounts payable, vendor payments, expense tracking, and budget monitoring.
- Prepare and review monthly financial summaries, including revenue, expenses, outstanding balances, and operational performance.
- Support payroll administration and financial documentation as required.
- Identify billing discrepancies, financial inefficiencies, and opportunities for cost savings.
- Maintain appropriate financial controls, confidentiality, and accurate recordkeeping.

Financial & Operational Performance

- Monitor clinic revenue, expenses, appointment utilization, billing accuracy, and operational efficiency.
- Prepare weekly and monthly performance reports for clinic directors.
- Identify opportunities to improve clinic productivity, patient retention, and financial performance.
- Support budgeting, expense monitoring, and cost-control initiatives.
- Oversee payment collection and administrative billing processes.
- Recommend and implement operational improvements that support sustainable business growth.

Patient Experience & Retention

- Maintain high standards of patient service across both locations.
- Oversee patient intake, scheduling, follow-ups, and reactivation processes.
- Monitor cancellations, no-shows, and patient retention trends.
- Improve patient communication and administrative continuity of care.
- Address patient concerns professionally and compassionately.
- Support a welcoming, respectful, and patient-centred clinic environment.

Systems & Process Improvement

- Oversee effective use of Jane App and other clinic management systems.
- Coordinate CRM platforms, patient communication systems, and workflow automation.
- Standardize administrative procedures and improve operational efficiency.
- Strengthen internal communication, reporting, and documentation.
- Support compliance with applicable healthcare privacy and workplace requirements.

Qualifications

Required

- Minimum 3 years of experience in healthcare administration, clinic operations, business management, or a comparable leadership role.
- Demonstrated experience supervising staff and managing daily operations.
- Strong organizational, communication, leadership, and problem-solving skills.




- Experience with front desk operations, appointment scheduling, billing, and patient service.
- Strong understanding of basic accounting principles, bookkeeping procedures, and financial recordkeeping.
- Experience with accounts payable, accounts receivable, payment reconciliation, and financial reporting.
- Ability to interpret business performance and financial reports.
- Ability to interpret marketing reports and coordinate external service providers.
- Proficiency with Microsoft Excel or Google Sheets and digital administrative systems.
- Willingness to provide scheduled front desk coverage.
- Ability to work at both Surrey clinic locations.

Preferred

- Previous management experience in a multidisciplinary healthcare, physiotherapy, rehabilitation, or medical clinic.
- Experience with Jane App or similar practice management software.
- Experience with QuickBooks Online, Xero, or similar accounting software.
- Experience coordinating healthcare practitioners and administrative teams.
- Familiarity with SEO, Google Ads, digital marketing metrics, and agency coordination.
- Experience with CRM systems, patient retention programs, and workflow automation.
- Experience supporting payroll preparation, budgeting, and expense management.
- Demonstrated success improving operational performance or supporting business growth.
- Previous experience managing or supporting multiple clinic locations.

What We Offer

- Competitive annual salary of $55,000–$65,000, depending on experience and qualifications.
- Opportunity for performance-based bonuses.
- Full-time, permanent employment.
- A supportive, collaborative, multidisciplinary healthcare setting.
- Direct collaboration with clinic directors.
- Opportunities for professional growth and leadership development.
- Meaningful involvement in operational improvements, financial management, marketing oversight, and business growth.
- The opportunity to make a positive impact on patients, practitioners, and the organization.

Our Ideal Candidate

We are looking for someone who is:

- A proactive leader: Takes ownership, follows through, and leads by example.
- Business-minded: Understands how operational efficiency, patient experience, marketing, and financial performance contribute to clinic success.
- Financially organized: Comfortable with bookkeeping, reconciliations, financial reporting, and identifying discrepancies.
- Highly organized: Can manage competing priorities across multiple locations.
- People-focused: Builds strong relationships and supports team development.
- Analytical and results-oriented: Uses performance data to identify opportunities and implement improvements.
- Hands-on: Comfortable supporting front desk operations while maintaining management responsibilities.
- Compassionate and professional: Shares our commitment to respectful, patient-centred healthcare.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant management experience.

We would particularly appreciate hearing about an operational improvement, team leadership initiative, financial management responsibility, or business growth project you have successfully managed.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The Compassion Centre
Surrey, British Columbia
www.thecompassioncentre.ca

The Compassion Centre is committed to creating an inclusive, respectful, and equitable workplace.

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Casual dress
- Extended health care
- Flexible schedule
- On-site parking

Application question(s):

- "One of our clinics has several practitioners with underutilized schedules despite having available appointments. What steps would you take during your first 30 days to improve utilization?"

Education:

- Bachelor's Degree (preferred)

Experience:

- clinic/Health care management: 3 years (required)

Work Location: In person

📌 Multi-Location Clinic Manager – Operations & Business Development (Surrey)
🏢 The Compassion Centre: Wellness, Physio & Rehab
📍 Surrey