We're looking for a friendly, outgoing, and detail-oriented team member to join us in our retail gallery and boutique. If you have a passion for Indigenous art and culture, love working with people, and want to be part of a dynamic and creative business, we’d love to hear from you!

Please note: Resumes submitted without a cover letter will not be considered.

The Ideal Candidate:

- Friendly, outgoing, and genuinely enjoy connecting with people.
- Dependable, punctual, and self-motivated.
- Detail-oriented and take pride in your work.
- Comfortable working in a fast-paced environment and shifting between customer service, retail sales, and fulfillment tasks.

Key Responsibilities:

- Greet and assist retail customers with enthusiasm and product knowledge
- Fulfill online orders with care and accuracy
- Respond to customer inquiries via email in a friendly, professional manner
- Keep the retail space tidy, stocked, and beautifully merchandised
- Tag, fold, and prepare new apparel and giftware for the retail floor
- Assist in counting, organizing, and packing wholesale orders as needed

Assets:

- Knowledge of Northwest Coast Indigenous art, culture, and design
- Experience in retail and customer service
- Strong communication and organizational skills
- A genuine interest in working with an Indigenous-owned brand.

This is a nearly full-time position. The current required schedule is Tuesday or Wednesday to Saturday,



with the possibility of additional days based on workload and seasonal demand.

Detailed Job Description:

- Greets and receives customers in a welcoming manner.
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Fills online orders from website.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Folding, tagging and steaming garments
- Re-stocking shelves
- Dusting and sweeping
- Notifying manager of low- inventory status
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Location: Courtenay, BC (required) in person

*Applications without a cover letter (with resume) will not be considered

Job Types: Full time, Part-time

Pay: $19.00-$24.00 per hour

Benefits:

- In office parking
- Store discount

Ability to commute/relocate:

- Courtenay, BC V9N 3P8: reliably commute or plan to relocate before starting work (required)

Location:

- Courtenay, BC V9N 3P8 (required)

Work Location: In person

📌 Retail Associate (Courtenay)
🏢 Totem Design House
📍 Courtenay