Position Overview

ABG Systems North America is seeking a highly organized Project & Implementation Coordinator to support the delivery of RFID-enabled garment dispensing and management solutions across healthcare, commercial laundry, and industrial customer environments. This role owns the day-to-day coordination, visibility, and administrative discipline of the implementation portfolio, ensuring that milestones, dependencies, customer requirements, and next actions are documented and actively managed. The coordinator works alongside the Implementation Manager, who retains overall project delivery accountability and leads complex installations and onsite activities.

- Project coordination & customer communication
- Create and maintain each customer project in Monday.com using standardized templates, milestones, owners, and due dates.
- Coordinate kickoff meetings, recurring customer touchpoints, internal readiness reviews, and installation schedules; distribute action items and follow up to closure.
- Track customer deliverables, including site readiness, equipment placement, electrical/network prerequisites, IT contacts, user and garment data, and training requirements.
- Coordinate information between customers, laundry partners, distributors, ABG technical resources, and logistics providers; flag missing information before it delays deployment.
- Maintain current project status, risks, dependencies, decisions, and escalation items; prepare concise weekly portfolio reporting.
- Implementation readiness & execution support
- Maintain installation and go-live checklists, customer-specific requirements, shipping/receiving confirmations, and implementation documentation.




- Support the Implementation Manager in scheduling onsite resources, training sessions, and post-go-live follow-ups.
- Coordinate formal handoff to customer support, ensuring configurations, contacts, outstanding issues, and relevant documentation are transferred.
- With training and demonstrated competency, independently coordinate smaller or lower-complexity deployments; participate in onsite work when business needs require.
- Process ownership & continuous improvement
- Own the completeness and day-to-day accuracy of the Monday.com implementation dashboard.
- Develop and maintain repeatable project templates, standard operating procedures, meeting agendas, and readiness checklists with the Implementation Manager.
- Identify recurring bottlenecks and recommend practical improvements to project flow, communication, and documentation.

Required Qualifications

- 1+ years in project coordination, implementation operations, customer onboarding, or a related B2B role.
- Excellent organizational skills and a track record of managing multiple concurrent projects and deadlines.
- Strong written and verbal English communication; confidence following up with customers and internal stakeholders.
- Experience using project management platforms (Monday.com or comparable tools), spreadsheets, and shared documentation.




- Ability to understand technical prerequisites and translate them into clear action items without needing to perform advanced technical work.
- Strong ownership, attention to detail, and willingness to challenge missing or outdated information.
- Ability to travel frequently within Canada and the United States

Preferred Qualifications

- Experience coordinating software-plus-hardware installations, enterprise technology deployments, or field service.
- Exposure to hospitals, industrial facilities, commercial laundries, or RFID/inventory systems.
- Familiarity with customer IT readiness topics such as servers, networking, connectivity, and access.
- Experience with process documentation, project reporting, and customer training coordination.

Measures of Success

- Every active project has an accurate owner, stage, next milestone, due date, and documented blockers in Monday.com.
- Implementation prerequisites are identified early, with fewer avoidable last-minute installation delays.
- Customers and internal teams receive timely follow-up and transparent action ownership.
- The Implementation Manager spends more time on delivery, complex decisions, and onsite execution rather than chasing routine updates.

Role Accountability

This role owns project coordination and system-of-record accuracy; the Implementation Manager remains accountable for project outcomes, major customer escalations, technical decisions, and complex onsite delivery.

Pay: $55,000.00-$80,000.00 per year

Benefits:

- Casual dress
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Vision care

Work Location: In person

📌 Project & Implementation Coordinator (Montreal)
🏢 ABG Systems North America
📍 Montreal