Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn,

we offer
an award-winning workplace that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity As a Client Success Manager Lead (BizApps Governance Lead), you will be responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications (Dynamics365, PowerPlatform, NetSuite) engagements. This role combines strategic client advisory, portfolio governance, delivery oversight, and people leadership to ensure clients realize measurable business value while maintaining high standards of operational excellence, compliance, and continuous improvement.



You will act as a trusted advisor to senior client stakeholders, while also establishing governance frameworks, coaching Client Success Managers, and driving consistency in delivery practices. This role is for an existing vacancy.

Key Responsibilities

- Client Success Strategy & Executive Advisory Serve as a strategic partner to executive stakeholders, aligning BizApps solutions with business objectives and transformation goals Translate client business priorities into roadmaps, success plans, and measurable outcomes Lead Executive Business Reviews (EBRs) to communicate value realization, ROI, and strategic direction Build and maintain trusted, long-term client relationships to drive retention and expansion Identify opportunities for

📌 Client Success Manager Lead – BizApps Managed Services (Montreal)
🏢 BDO Canada
📍 Montreal