Customer Service / Front Clerk

Location: Peace River
Employment: Full-time
Schedule: Mon - Fri, 8:30am - 5:00pm
Pay: $19/hr to start

Kit Office Plus is a locally owned business serving Northern Alberta since 1976. We are looking for a dependable, customer-focused person to support our front counter and daily store operations.

Customer service is the top priority in this role. You will help customers in person, by phone and by email, while also processing orders and payments and assisting with receiving, order preparation and shipping.

What you’ll do

- Welcome customers and help them find products and suitable solutions.
- Answer and direct phone calls; monitor and respond to customer emails.
- Answer questions about products, prices, availability and order status, checking with coworkers when needed.
- Take and process orders received in store, by phone, email and online.
- Check product availability and pricing, enter orders accurately, and coordinate with coworkers on fulfillment and customer updates.
- Process sales, payments and receipts, maintain cash accuracy, and complete daily cash-out procedures.
- Help open or close the store, including preparing the customer areas and completing assigned cash and security procedures.
- Receive shipments, check items against packing slips and orders, and report shortages, damage or other discrepancies.
- Prepare customer orders for pickup or shipment, package items securely, and complete shipping paperwork as needed.
- Keep the front counter, showroom and customer areas clean, organized and presentable.




- Move throughout the store and warehouse, stand for extended periods, and assist with lifting and carrying light-to-moderate merchandise.

What you’ll bring

- A helpful, professional manner and a genuine interest in serving customers.
- Clear communication in person, by phone and in writing.
- Care with details, especially when recording orders, handling payments and passing information to coworkers.
- Reliability, organization and the ability to manage several requests while keeping customers informed.
- Comfort using computers and willingness to learn our point-of-sale and order systems.

Previous customer service or retail experience is preferred. Cash handling, order entry, shipping or receiving experience is an asset. Training will be provided on our products, systems and procedures.

How to apply

Please send your resume to [email protected] with “Customer Service / Front Clerk” in the subject line. In your message, include your availability and earliest possible start date.

Pay: $19.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- In office parking

Application question(s):

- How many years of customer service experience do you have?
- You're helping a customer at the counter when the phone rings, and another customer walks into the store. What would you do?
- Tell us about a time you went beyond what was expected to help a customer or solve a problem. What did you do?
- What do you enjoy most about working in a customer service role?

Work Location: In person

📌 Customer Service / Front Clerk (Peace River)
🏢 Kit Office Plus
📍 Peace River