Job Summary

The primary work location for this position is 216 Murray St. However, the incumbent may be required to work at any SGH location based on business and operational requirements.

Join us at Shepherds of Good Hope and add meaning to your work! We are keeping our drop-in open 24/7 to ensure that anyone who needs access to a warming centre downtown has one!

Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably housed individuals in the city of Ottawa. Many individuals who access our programs and services live with complex trauma, mental health challenges and substance use disorders.

A leader in supportive housing and harm-reduction, you’ll be joining an organization that provides around-the-clock, comprehensive services to all genders in seven supportive housing, shelter and programming locations across the city. With 113 new units in development, Shepherds of Good Hope is transforming lives.

YOU can be part of the transformation.

At Shepherds of Good Hope you will find an inclusive environment, with dynamic and innovative programs that offer fulfilling work with versatile schedules to meet your needs.

You’ll find permanent and part-time positions and many opportunities to upgrade your skills and advance your career. When you grow, we grow.

Ready to join us? There is a place for you here!

RESPONSIBILITIES

- Meeting people where they are without judgment
- Supporting with basic needs: food, shelter, clothing and hygiene product donations when needed




- Engaging with guests accessing the warming centre to provide referrals to internal and external supports
- Liaising with emergency shelter to transfer warming centre guests to shelter programs when spaces become available and facilitating transfer of individuals to other emergency shelter locations when beds are available utilizing Salvation Army Van and/or taxi chits
- Data collection on the demographic utilizing the warming centre space including gender identity, age and reason they are accessing the warming centre
- Keeping detailed records, including log notes and incident reports
- Crisis intervention, including assessing and de-escalating situations when possible, utilizing internal and external resources including security guards, nurses and emergency services according to situation and following emergency procedures
- Working as a part of an interdisciplinary team of health care and social workers, emergency services and partners within the housing and homelessness sector to ensure all community members’ needs are met
- Maintaining health and safety standards within program including program cleanliness, with support of Facilities Services staff
- Ending chronic homelessness by supporting people to transition to and maintain housing




- Additional duties as required

QUALIFICATIONS

- Post-Secondary education in Social Sciences, Human Services, or comparable field of study and/or
- 2 years of experience in service user facing fields of work (i.e. customer service, hospitality, food services, etc.)
- Ability to work using a health promotion approach and harm reduction philosophies.
- Effective conflict resolution, problem-solving, and decision-making skills; good judgement.
- Knowledge of trauma, mental health, substance use disorder and poverty issues is an asset.
- Experience with Non-Violent Crisis Intervention and behaviour/ intoxication assessments is an asset.
- Proficiency in Microsoft Office and related software is required.
- Must be legally entitled to work in Canada
- Must by at least 18 years of age
- Able to lift up to 25kg.
- Able to read text and communicate orally in English. Ability to communicate in other languages is considered an asset.
- For successful candidates:
- A recent vulnerable sector check completed at maximum 3 months prior to employment offer.
- Health and Safety Training completed during onboarding and updated annually.

Please note that you do not need to be trained in the specific program being posted to be a successful candidate. SGH will provide training to candidates when awarded a new position.

CLOSING DATE: Send your resume and covering letter, quoting position number 2026-052 to [email protected] no later than 4:00 p.m. on November 4, 2026

Pay: From $24.07 per hour

Work Location: In person

📌 Frontline Worker, Drop-in overnight warming centre (Lower Town)
🏢 Shepherds of Good Hope
📍 Lower Town