Overview

We are seeking an organized, responsive, and creative Social Media Support Specialist to work with our Communications Elf to help maintain our online presence and strengthen engagement with our community. The successful candidate will assist with content publishing, respond to comments and messages, support digital campaigns, and help ensure that our social media channels are accurate, welcoming, and consistent with our brand. This role is well suited to someone who communicates clearly, manages details reliably, and understands how to engage audiences professionally online.

- Key Responsibilities

· Schedule and publish approved content across the organization’s social media platforms.

· Write, edit, and adapt captions to suit each platform while maintaining a consistent brand voice.

· Monitor comments, mentions, reviews, and direct messages, and provide timely, courteous responses.

· Escalate sensitive, complex, or urgent inquiries to the appropriate team member.

· Create or adapt simple graphics, short-form videos, and other digital assets using approved templates and tools.

· Support the promotion of campaigns, events, programs, fundraising activities, and organizational announcements.

· Review scheduled posts for accuracy, accessibility, links, spelling, and visual consistency before publication.

· Identify relevant trends, audience questions, and content opportunities for consideration.

· Follow brand, privacy, moderation, copyright, and approval guidelines.

Required Qualifications

· Strong written communication, grammar, proofreading, and interpersonal skills.

· Working knowledge of major social media platforms such as Facebook, Instagram, LinkedIn, TikTok, or YouTube.

· Excellent organization,



attention to detail, and ability to manage multiple deadlines.

· Sound judgment and a professional, respectful approach to online community interactions.

· Ability to follow established processes, brand standards, and content approval requirements.

· Comfort using common digital tools such as Canva, Microsoft 365, social media scheduling platforms, or similar applications.

· Ability to work independently, ask questions when needed, and communicate progress clearly.

Preferred Qualifications

· Previous experience supporting social media, digital communications, customer service, community management, or marketing.

· Experience in creating accessible graphics or short-form video content.

· Familiarity with social media analytics and basic performance reporting.

· Experience supporting a nonprofit, community organization, small business, or mission-driven team.

Working Expectations

The Social Media Support Specialist will work within an agreed weekly schedule and may occasionally be asked to travel to our satellite locations to obtain pictures or videos. They may also be asked to monitor or publish time-sensitive content outside standard business hours. This role requires dependable access to the necessary technology and a commitment to protecting confidential organizational and community information. Any evening or weekend coverage will be discussed and scheduled in advance whenever possible.

Pay: $20.00-$22.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

- Casual dress
- In office parking

Education:

- Bachelor's Degree (required)

Experience:

- Social media marketing: 2 years (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

📌 Social Media Support Specialist (Mississauga)
🏢 Holiday Helpers Canada
📍 Mississauga