Office Manager / Dispatch Coordinator

BR Plumbing & Gasfitting Ltd. — Edmonton, AB
Full-time | In-person | Immediate opening

BR Plumbing & Gasfitting Ltd. is an established plumbing, heating, and HVAC service company serving Edmonton and the surrounding area. We’re looking for an organized, dependable Office Manager to take ownership of our front office and keep daily operations running smoothly.

You’ll be the first point of contact for our customers and the person keeping our technicians, sales team, and schedule organized. This is a hands-on position for someone who communicates clearly, follows through, and can manage changing priorities in a busy service business.

What you’ll do

- Answer incoming calls and emails in a friendly, professional manner.
- Gather accurate customer information, understand service requests, and book appointments.
- Dispatch technicians based on availability, location, and job requirements.
- Manage the daily schedule, respond to urgent calls, and coordinate schedule changes.
- Keep customers informed about appointments, arrival times, and delays.
- Coordinate estimate appointments with our sales team.
- Maintain accurate customer records, job details, and notes in ServiceTitan.
- Follow up on outstanding appointments, estimates, and customer inquiries.
- Assist with invoicing, payment collection, and account follow-ups.
- Manage general administrative duties, office supplies, and incoming paperwork.
- Work closely with the owner and field team to improve office procedures and customer service.

What we’re looking for

- Experience in office administration, dispatching,



scheduling, or office management.
- Solid customer service skills and a confident, professional phone manner.
- Excellent organization, attention to detail, and follow-through.
- The ability to prioritize calls and tasks while keeping the schedule organized.
- Confidence working independently and making routine scheduling decisions.
- Comfort using computers, email, Microsoft Office, and business software.
- A reliable team member who takes ownership and communicates issues promptly.

Experience in a plumbing, HVAC, electrical, or other service company is a strong asset. ServiceTitan experience is preferred, but we’re willing to train the right person. QuickBooks experience is also an asset.

What we offer

- Competitive compensation based on experience.
- A full-time, year-round position with an established local company.
- A key role with responsibility and the opportunity to improve how the office operates.
- A straightforward, supportive team environment.
- An immediate start for the right candidate.

How to apply

Please send your résumé to [email protected], along with a brief introduction and your earliest available start date.

We are reviewing applications immediately and scheduling interviews as suitable candidates apply.

Job Types: Full time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Vision care

Experience:

- Appointment scheduling: 1 year (required)

Work Location: In person

📌 Office Manager / Dispatch Coordinator (Calgary Trail North)
🏢 Available upon request
📍 Calgary Trail North