We are seeking a customer-focused Lifestyle & Customer Service Associate to serve as a welcoming and responsive point of contact for residents. This role builds positive relationships, addresses questions and concerns, coordinates engaging programs and services, and provides administrative and operational support that enhances the resident experience.

Responsibilities

- Serve as a welcoming first point of contact for residents, guests, contractors and community partners.
- Provide prompt, courteous and solutions-focused support for resident questions, requests and concerns; document interactions and follow through to resolution.
- Build positive relationships with residents and proactively identify opportunities to improve services and the overall community experience.
- Coordinate resident events, classes and programs, including scheduling, promotion, registration, setup, takedown and post-event follow-up.
- Manage clubhouse and facility bookings, process payments and handle cash accurately while delivering a seamless customer experience.
- Prepare clear and timely resident communications, including monthly newsletters, notices, website updates and program information.
- Receive, prioritize and monitor daily work orders; keep residents informed and coordinate maintenance staff and contractors through completion.
- Maintain capital repair logs and outstanding-work records, escalating service issues and recommending practical solutions.
- Administer the fob and security gate system, including applicant registration and assistance with access-related questions.
- Develop,



promote and facilitate optional fee-for-service programs that enhance resident experiences; manage enrolment, pricing and scheduling.
- Support resident move-out meetings and other service touchpoints with professionalism, empathy and discretion.
- Process, verify and reconcile invoices and provide accounts payable support as required.
- Participate in health and safety initiatives that promote a safe, welcoming environment for residents, visitors and employees.
- Perform other administrative and customer service duties as assigned.

Qualifications

- Minimum of 1-3 years demonstrated Customer Service experience
- Minimum of 1 year of Accounts Payable experience is an asset
- Valuable computer skills using database and an electronic communication software
- Excellent spoken and written communication skills
- Proficient in Microsoft applications; Word, Excel, Outlook, etc.
- Previous work experience in customer service or with seniors an asset
- Knowledge of construction and/or retirement living industry an asset

Skills and Abilities

- Demonstrated analytical and creative problem-solving skills
- A self-starter, that has initiative and foresight to anticipate needs and issues
- Strong ability to organize and manage multiple tasks and prioritize as necessary
- Ability to adapt readily to rapid and changing environment




- Exceptional teamwork skills
- Ability to deal with others effectively
- Ability to organize workload and set priorities

Requirements

- Police Screening check will be required
- Valid G Driver’s License and Clean Drivers Abstract
- Ability to read, write, speak English
- Ability to use Electronic Work Order System and email via a mobile device

Working Conditions

- Hours of Work: Multiple shifts including days/afternoons with occasional schedule for evenings / weekends
- Ability to sit/stand for up to 8 hours each day
- Ability to lift up to 20lbs independently

Full Time Contract- 6 months

Zest Accommodations

Our Company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation in the completion of this application, please contact our HR department at [email protected] or (phone hidden) ext 204

About Us

Zest Communities Inc., NovaCore Retirement Communities Association, and any subsidiaries is a 55+ community, located within St. Elizabeth Village, that brings resort-style living to Hamilton. At its centre, a delightful village with invigorating four season indoor and outdoor recreational activities, retail and entertainment amenities will offer residents an unsurpassed lifestyle.

Pay: From $21.00 per hour

Benefits:

- Casual dress
- Company events
- On-site parking

Application question(s):

- Will you be able to reliably commute to Hamilton, ON L9B 1V2 for this job?

Work Location: In person

📌 Lifestyle & Customer Service Associate (Hamilton)
🏢 NovaCare Retirement Communities Association
📍 Hamilton