Job Summary

We are looking for a Customer Service Representative with excellent, clear English to be the voice of our company on the phone. The Customer Service Representative (CSR) supports customers by answering questions, explaining products and services, and helping resolve concerns. This role combines clear communication, attentive phone etiquette, accurate data entry, and a customer-focused approach to create helpful interactions and support business goals.

What You'll Do — main focus: phone calls and booking

- Answer incoming client calls in clear, professional English — you are the first voice clients hear
- Book, confirm, reschedule, and follow up on appointments for sales visits, audits, installations, and service
- Make outbound calls to clients to confirm appointments, follow up on quotes/audits, and remind clients about upcoming visits
- Coordinate appointment times with our sales team, technicians, and energy auditors so nothing is double-booked or missed
- Enter client and appointment details accurately into our system after every call — name, address, phone, service needed, preferred time
- Handle client questions and concerns calmly and professionally, and pass urgent issues (no heat, no cooling) to the right person right away
- Explain relevant products or services, identify appropriate sales opportunities, and use thoughtful upselling when it benefits the customer.
- Support the office team with related paperwork and follow-ups as needed
- Your impact: Helpful,



accurate service gives customers confidence and helps colleagues maintain consistent support.

What We're Looking For

- Excellent spoken English is the #1 requirement — clear, professional, and confident on the phone. This will be tested in a phone interview before any in-person interview.
- Transparent written English for emails, texts, and appointment notes
- Experience in a phone-based customer service, call centre, reception, dispatch, or appointment-booking role preferred
- Experience in HVAC, home services, construction, or a similar trade business is an asset, but not required — we will train you on our services
- Friendly, patient, and calm with clients, including stressed clients with no heat or no cooling
- Reliable, responsible, and organized — you follow up without being reminded, and no appointment falls through the cracks
- Comfortable with computers: email, Google Workspace / Microsoft Office, calendars/scheduling; CRM experience is an asset
- Available 9:00–6:00 weekdays, and weekends during busy season as needed

How to Apply

Apply through this Indeed posting with your resume. Shortlisted candidates will be contacted for a phone interview first — please make sure your phone number is on your resume and that you are available to take our call.

Applications from all qualified candidates welcomed.

Pay: $18.00-$20.00 per hour

Expected hours: No less than 54.0 per week

Work Location: In person

📌 Customer Service Representative (CSR) (Markham)
🏢 Eco Star Home Services
📍 Markham