Join Our Team at Mr. Rooter Plumbing!

Mr. Rooter Plumbing is not just another plumbing company—it's a place where innovation, customer care, and a positive attitude thrive. We are redefining the plumbing profession, and we want you to be part of our growing team.

Primary objective is to receive telephone calls from the public, generally customers, who are inquiring about Mr. Rooter Plumbing’s services. Using scripts, gather information, assess customer problems and book an appointment for the service technician to visit the customer’s premises. Must project an upbeat, friendly, courteous and empathetic approach to callers. Dispatch technicians to customers’ appointments. Liaise with customers, technicians, and subcontractors. Operate telephone systems equipment to relay incoming, outgoing, and interoffice calls according to company policies and procedures.

As a Customer Service Representative (CSR) and Dispatcher at Mr. Rooter Plumbing, you'll be the critical link to our customers, playing a key role in our reputation, revenue, and success. Great communication, teamwork, and a proactive attitude are a must. If you think you’re up for the challenge, we want to hear from you!

What We Offer:

- Comprehensive benefits package
- RRSP matching
- A fantastic, positive work environment

Key Responsibilities:

- Contribute to a team-driven environment,



working together to support each other and ensure efficient and effective customer service.
- Respond to inbound calls and emails from customers across the GTA experiencing plumbing emergencies. Provide information, record details, and deliver messages in a fast-paced environment.
- Assign plumbers to service calls based on skill sets and service areas.
- Participate in ongoing training and development.
- Consistently demonstrate a positive and enthusiastic attitude.

Qualifications

- Ability to participate in evening, morning and weekend shift rotations
- Able to work from our office in North York with reliable transportation and in conjunction with some remote shifts
- Proficient in English with strong communication skills
- Excellent customer service and phone etiquette
- Strong computer skills
- Ability to work effectively in a quick-paced environment
- Experience with Service Dispatching and/or Call Centre Environments are a strong asset

If you're ready to make an impact and join a team that values growth, collaboration, and a great attitude, apply today!

Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

- Extended health care
- On-site parking
- RRSP match

Experience:

- Customer service: 5 years (required)

Location:

- Toronto, ON M9L 2A6 (preferred)

Work Location: In person

📌 Customer Service/Dispatcher (North York)
🏢 Local Plumbing Company in Toronto
📍 North York