Career opportunity!

Fair Haven Homes Society is looking for Receptionists / Clerks!

Position available: Vancouver Lodge, BC

Part-time positions include day shifts (9:00 - 18:00), and weekend shifts (10:00 - 18:00).

Who are we?

Fair Haven is a non-profit housing society in Vancouver and Burnaby and recognized as a leader in providing homes that nurture community and quality of life for seniors. We believe in enriching the lives of the Fair Haven community by providing a safe, secure, respectful, inclusive and person-centered environment. We own two long-term care homes as well as three independent living apartment buildings geared towards seniors 55+. We value respect, diversity and partnership.

Who are you?

You like to work with people and welcome them with a friendly smile. You like to help people. You are comfortable working on computer and learning new software. You are ethical, organized and a problem solver. You have the ability to establish and maintain positive relationships.

You have some experience as a receptionist and some light accounting.

SUMMARY OF POSITION

The Receptionist receives and screens people entering the facility and answers/directs inquiries to the appropriate area, service, or personnel. This position is responsible for maintaining and processing resident comfort funds, notifying financial guarantors of rent payments, receiving payments, as well as facilitating the move-in, transfer and discharge of residents by updating software for all related transactions. The Receptionist performs a variety of clerical support functions to assist the Leadership Team and provides general support to the Care Team, such as placing authorized supply orders, typing, photocopying, filing and other related clerical duties.

Responsibilities include:

1. Welcomes and screens people entering the building, answer inquiries (in person, by telephone, via email) and directs them to the appropriate area, service, or personnel.

2. Monitor the front entrance to maintain resident safety and educate people on safe entry and exit; report unusual occurrences to Nurse Manager or Nurse-in-Charge.

3. Operate automated attendant telephone system such as responding to re-directed calls for operator assistance, transferring calls and taking messages as required.

4. Process/distribute incoming and outgoing mail, inclusive of mass mail outs (such as newsletters, resident rent letters, and other notices) and accounts payable cheques, utilizing the postage meter or courier service and delivering mail to mailboxes, as needed; maintain the postage meter, as needed.

5.



Provide clerical support for the Leadership and Care Teams including

a. typing, photocopying, printing display posters and other presentation materials as needed and posting materials on notice boards.

b. preparing new charts for resident move-in, creating resident lists, etc.

c. tracking resident activities for third party service providers, such as podiatry or hair stylists;

d. support Unit Clerk with ordering clinical supplies, as needed.

e. Schedule resident appointments, e.g., Handy Dart trips for residents, dentist, podiatrist, etc.

f. Maintain office/stationery supplies; order/distribute as needed. Replenish supplies in photocopy room; organize and tidy the area, as needed.

6. Manage petty cash by recording and dispensing expenses, balance cash float and sells meal tickets to family members.

7. Manage the lost and found, including posting notices.

8. Update and maintain the resident census data in Point Click Care by inputting and editing resident information, such as move-ins, discharges, key, and room clearing deposits, room transfers, hospital transfers, dental program, and other census information.

9. Verify with the Ministry of Health the rates for new residents, compile resident charges, file resident charts, etc. Print reports as required. Mail annual rate changes and notices to resident / key contacts.

10. Administer Resident trusts including:

a. Record and issue resident trust/comfort funds as authorized by person financially responsible for resident. Balance the trust cash float on a semi-monthly basis.

b. Receive monies, write receipts, record resident trust transactions such as comfort purchases, pharmacy invoices, foot care invoices, hairdressing invoices, dental supplies, etc. Bring any transactions that put a resident trust account into a deficit to the attention of the Director of Finance.

c. Print trust statements for residents or families monthly (or as required). List trust overdue accounts and send out reminders in accordance with defined guidelines. Notify the Business Manager and Director of Finance of any accounts past 60 days overdue.

d. Notify resident families of rent or trust payments returned by the bank, process the return in the care home software and follows up to ensure collection in coordination with Accounting Clerk.

e.



Receive and record rent payments and issues receipts. Prepare rent tax receipts for resident families upon their request.

11. Provide after-hours support for scheduling by calling and replacing staff on instructions from the leadership team or delegate.

12. Support scheduling by updating EMS to schedule, replace and call-in staff for coverage; ensure schedule information is accurate and consistent between computer (EMS) and hard copies.

13. Assist in organizing and carrying out care home events or team activities.

14. Contribute to and maintain a safe environment for residents, visitors, and employees by:

a. Following resident safety-related policies, procedures, and guidelines;

b. Maintaining knowledge of emergency procedures;

c. Using infection control best practices and procedures;

d. Using skills and physical facilities, supplies and equipment safely and appropriately;

e. Identifying and reporting any potential or actual resident or team member safety concerns promptly.

f. Perform other related duties as assigned.

What you bring:

Education, Training, Experience:

- Grade 12, two years recent related experience or an equivalent combination of education, training, and experience.
- Competent to handle resident trust monies and to balance cash to accounts.
- Proficiency with computers and related software, including MS Office products.

Nice to have:

- Reception experience
- Some light accounting experience

Job Skills & Abilities:

- Ability to communicate effectively both verbally and in writing in the English language.
- Computer literacy.
- Ability to plan, organize, prioritize work and problem-solve.
- Ability to deal with others effectively.
- Physical ability to perform the duties of the position.
- Ability to operate related equipment.

What we offer:

- An organization with growing prospects
- A passionate work environment
- Unionized environment
- Paid vacation starting at 4 weeks
- Pension plan
- Extended health care

Interested in this position? Reach out for more information via email or directly send cover letter and resume.

Find out about Fair Haven by visiting https://fairhaven.bc.ca/

Fair Haven Homes Society values equitability, diversity and inclusivity. Our recruitment standards seek to ensure all individuals are treated in a culturally protected manner.

Pay: $28.26 per hour

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Experience:

- Receptionist: 1 year (preferred)

Work Location: In person

📌 Receptionist/Clerk (South Vancouver)
🏢 Fair Haven Homes Society
📍 South Vancouver