Job Summary

The Customer Support & After-Sales Assistant — Mandarin & English supports customers throughout their purchase and after-sales journey. You’ll respond to questions, help resolve service concerns, and communicate clearly in Mandarin and English to make each interaction helpful and straightforward.

Duties

- Handle customer enquiries through appropriate channels, using professional phone etiquette and clear communication.
- Provide after-sales assistance, record customer interactions through accurate data entry, and follow up on outstanding concerns.
- Identify customer needs, use analysis skills to understand recurring issues, and share useful information with colleagues.
- Support sales conversations and appropriate upselling by explaining relevant products or services without losing sight of customer needs.

Your impact: Timely,



accurate support helps customers find solutions and gives colleagues clear information for follow-up.

Experience

Required: Practical customer service, communication, data-entry, and analysis skills, with the ability to support customers in Mandarin and English. A bilingual approach and professional phone etiquette help ensure transparent, considerate interactions. Preferred: Related customer service or after-sales experience, familiarity with sales and appropriate upselling, and additional multilingual ability such as Spanish.

Pay: $18.00 per hour

Expected hours: 20.0 – 30.0 per week

Experience:

- Customer service: 1 year (preferred)

Language:

- Mandarin and English (required)

Work Location: In person

📌 Customer Support & After-Sales Assistant — Mandarin & English (Toronto)
🏢 Hightech Industry Canada
📍 Toronto