Job Summary

The Spa Receptionist creates a welcoming first impression and keeps front-desk operations organized. This role supports a smooth guest experience by coordinating appointments, handling inquiries, and maintaining accurate administrative records.

Duties

- Welcome guests, provide customer service, and respond to questions in person and by phone using professional phone etiquette.
- Coordinate appointments, must be able to describe and accurately recommend all of the treatments offered. Must know the skillset of each therapist and which treatments they can perform .
- Liaise with management to share timely updates with spa colleagues.
- Light cleaning as needed.
- Complete data entry, answer email, track appointments and keep front-desk and reception area neat and organized. Track monthly and daily inventory and complete monthly financial reports for the hotel.
- Use Jane App booking system,



require computer skills and Microsoft Office or Google Workspace for routine administrative tasks.
- Escort guests to hotel swimming pool area, must have a warm and friendly demeanor and anticipate guest needs and Spa trends.
- Prepare snacks and beverages for guests.

Qualifications

Required: Robust customer service, organizational, communication, and computer skills to manage front-desk interactions, phone inquiries, emails, appointment details, and must maintain accurate records. Preferred: guest service, administrative, or luxury spa experience, along with familiarity with Jane App Your impact: Accurate coordination helps guests receive timely service, enables colleagues to prepare for appointments and ensures accuracy in billing.

Pay: $18.25-$25.00 per hour

Expected hours: 24.0 – 40.0 per week

Work Location: In person

📌 Spa Receptionist (Vancouver)
🏢 Xylia
📍 Vancouver