Tasks

Commercial Operations & Customer Support

- Support the preparation and validation of customer invoices for aircraft engine maintenance events.
- Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
- Review invoice-related data against contractual requirements to ensure accuracy and completeness.
- Identify and investigate discrepancies such as duplicate charges, incorrect bookings, missing approvals, and billing exceptions.
- Coordinate with Production, Supply Chain, Inspection, Accessory Repair Centre (ARC), Quality, and other stakeholders to improve data quality and invoice readiness.

Operational Planning & Business Coordination

- Support the engine induction planning process by maintaining visibility of upcoming shop visits and maintenance events.
- Assist in tracking and updating planning information within SAP and related business tools.
- Prepare materials and data for cross-functional planning and alignment meetings.
- Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.

Business Analytics & Performance Management

- Perform data analysis to support operational, commercial, and strategic decision-making.
- Develop, maintain, and enhance dashboards, reports, and key performance indicators (KPIs).
- Create professional presentations and management summaries for leadership reviews.
- Support data-driven initiatives aimed at improving operational efficiency, customer satisfaction, and financial performance.

Process Excellence & Transformation

- Support process reviews, process mapping, and documentation activities.
- Identify opportunities for process simplification, standardization, and automation.
- Participate in business transformation and continuous improvement initiatives.





What You Will Gain

- Exposure to the commercial and operational side of the global aviation MRO industry.
- Experience working with enterprise systems such as SAP and other specialized aviation business applications.
- Practical knowledge of contract management, customer support, and invoice preparation processes.
- Opportunities to develop analytical, presentation, and stakeholder management skills.
- Participation in cross-functional projects involving operations, supply chain, quality, engineering, and customer-facing teams.
- Insight into business transformation and continuous improvement initiatives within a leading aerospace company.

Qualifications & Skills

- Currently pursuing a Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or a related field (3rd or 4th year preferred).
- Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
- High attention to detail and a commitment to accuracy when working with financial, operational, and customer-related information.
- Excellent communication and interpersonal skills with the ability to collaborate across multiple departments and levels of the organization.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or other business intelligence tools is considered an asset.
- Prior CO-OP or internship experience
- Interest in process improvement, operational excellence, and continuous improvement methodologies (LEAN knowledge is an asset).
- Ability to work independently while contributing effectively within a team setting.
- Interest in aviation, aerospace, operations, or industrial business environments is considered an asset.

📌 Customer Support and Invoicing Analyst New (Delta)
🏢 MTU Maintenance Canada
📍 Delta