About the role

Soda Laundry is a modern, fully attended laundromat and professional laundry service in downtown Toronto. We're looking for a friendly, detail-oriented attendant to welcome customers, accurately process orders, care for clothing and maintain a clean store. This is a hands-on frontline position: you follow established procedures and escalate unusual decisions or problems to the supervisor.

Customer service & front counter

- Welcome customers, explain self-service, wash-and-fold and dry cleaning services, and assist customers with washers and dryers.
- Receive, weigh, label and record drop-off orders and customer instructions using the POS/laundry management system; process routine payments and retail sales.
- Respond to ordinary inquiries and special requests; refer refund decisions, damage claims and escalated complaints to the supervisor.

Order handling & daily coordination

- Track assigned orders through processing and prepare accurate, clearly labelled orders for customer collection or delivery handoff.
- Communicate order progress and handover notes to coworkers, following established daily priorities and promised completion times.

Laundry processing & quality

- Sort, wash, dry, fold and package residential and commercial laundry, keeping individual customer orders separate.
- Use appropriate cycles, water temperatures, detergents and drying methods based on common care labels and approved operating procedures.
- Recognize items needing special attention and seek guidance before treating unusual stains, delicate fabrics or unclear care instructions.
- Inspect completed items for cleanliness, order accuracy, folding quality and presentation; report defects or missing items promptly.

Store upkeep & teamwork

- Clean and organize counters, folding areas, carts and customer areas; complete checklists and restock detergents and packaging supplies.
- Follow equipment safety and cleaning procedures,



report machine faults promptly and support colleagues during busy periods.

Required qualifications

- Customer-facing experience in retail, hospitality or a comparable service environment, with clear spoken and written English for customer service and order records.
- Practical knowledge of everyday clothing care, including sorting, garment labels, fabric differences and choosing cold, warm or hot water appropriately.
- Good organizational skills, accuracy, reliability, comfort using computer-based systems and willingness to learn our POS.
- Able to stand and walk for extended periods, safely push and pull laundry carts weighing up to 23 kg, and work some weekends.

Nice to have

Experience in a laundromat, laundry service or dry cleaning business; POS/order management familiarity; experience in a busy retail environment. Professional laundry experience is not essential; training on Soda Laundry equipment and procedures is provided.

Why join Soda Laundry?

Free personal laundry at our facility; a modern, clean workplace; hands-on training and opportunities to develop new skills in a growing local business.

Pay: $20.00 per hour

Expected hours: 30.0 – 40.0 per week

Application question(s):

- Are you legally authorized to work in Canada?
- How many hours per week would you ideally like to work?
- What is your regular availability? Please specify the days and times you are available, including weekends.
- Are you available to work weekend shifts?
- How many years of customer-facing experience do you have in retail, hospitality or a similar setting?
- Have you used a point-of-sale (POS) system to process customer orders or payments?
- Explain how you decide whether to use cold, warm or hot water when washing different types of clothing.
- You are helping a customer, two laundry orders need attention, and another customer arrives with a question. How would you handle the situation?

Work Location: In person

📌 Laundry Attendant – Customer Service & Order Coordination (Toronto)
🏢 Soda Laundry
📍 Toronto