Vancouver, BC Full time Salary not specified About Total Life Total Life is a telehealth company providing mental health care to older adults. It serves patients across the United States and is building AI agents to connect patients with care. The role As a Product Engineer, you will build and improve software across the client lifecycle, from acquisition and intake through care, billing, retention, and re-engagement. You will identify funnel drop-offs, ship product changes, and measure their impact.

What you'll do
- Build agentic systems for outreach, intake, insurance checks, scheduling, reminders, billing follow-up, and re-engagement.
- Develop referral and growth features for patients, families, providers, and partners.
- Connect product features and agents to CRM, scheduling, eligibility, billing, SMS, and voice workflows.
- Set up event tracking, dashboards, alerts, experiments, and agent evaluation and monitoring.
- Work with the founder and operations, billing,



and marketing teams to automate workflow bottlenecks. What you'll bring
- 2-4+ years building production software; full-stack experience preferred.
- Hands-on experience with Go or willingness to learn, and experience building with LLMs, including tool use, multi-step agents, prompt design, and evaluations.
- Fluency with SQL, analytics, and experiment design.
- Experience improving a funnel, lifecycle, or growth metric and building referral, retention, or viral product features.
- Comfort working independently on a small team and shipping quickly. Health technology, billing or claims, HIPAA, voice or SMS AI, and products for older adults are listed as bonuses. The role is hybrid in Vancouver, BC. Total Life describes the compensation as a salary and equity package but does not provide amounts.

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