Service Writer - New Glasgow, NS

We are a leading provider of equipment and services, with 15 locations across the maritimes region. Currently, we are seeking a proactive and reliable individual to join our team as a Service Writer at our Grand Falls location.

The Service Advisor is responsible for supporting the Service Manager by ensuring that all service department records and reports are accurate and submitted on time, contributing to the smooth operation of our dealership.

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Responsibilities:

- Respond to customer inquiries, both internal and external, regarding service department operations
- Handle the processing of warranty claims efficiently
- Update and maintain accurate customer profiles in our system
- Monitor and review technician time entries on a daily basis
- Screen incoming service calls and route them to the appropriate team members
- Generate and manage internal work orders
- Order and allocate parts for service orders as needed
- Communicate with customers and staff regarding parts or service issues

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Qualifications:





- Proficient with desktop applications such as Microsoft Office and internet tools
- Familiarity with general office procedures
- Basic understanding of mechanical or technical terminology is an asset
- High school diploma or equivalent

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We Offer:

- Full-time, permanent position
- Opportunities for career growth within a dynamic, expanding company
- Competitive salary and benefits package
- Family healthcare coverage
- Pension plan
- Boot and tool allowances

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Next Steps:

If your qualifications match our needs, you will be invited to complete a brief 5-minute questionnaire via email. Please ensure you check your inbox (including junk folders) for this follow-up.

We encourage you to apply today by submitting your resume!

Job Types: Full-time, Permanent

Expected hours: 40.0 per week

Perks:

- Extended health care

Work Location: In person

📌 Office Clerk (New Glasgow)
🏢 Human Capital Department
📍 New Glasgow