Key Responsibilities
Client Leadership & Executive Engagement
- Build trusted relationships with client executives and senior business, data, digital, operations, engineering, supply chain, and technology leaders.
- Independently lead steering committees, quarterly business reviews, transformation workshops, roadmap discussions, and executive working sessions.
- Translate business priorities and operational challenges into analytics, data, AI, and digital transformation initiatives.
- Present complex findings, recommendations, and investment cases through transparent executive storytelling and data-driven narratives.
- Act as the primary client-facing leader for strategic engagements and maintain alignment across client and EXL leadership teams. Manufacturing & Automotive Transformation
- Lead analytics and AI programs across manufacturing operations, supply chain, procurement, logistics, production planning, demand planning, and inventory optimization.
- Shape solutions for quality analytics, warranty analytics, connected manufacturing, engineering analytics, plant performance, digital manufacturing, and industrial AI.
- Identify high-value use cases supporting throughput, productivity, quality, cost, service, working capital, asset performance, safety, and sustainability outcomes.
- Connect business priorities with practical operating-model, process, data, analytics, and technology interventions. Data & AI Transformation
- Define enterprise analytics and AI strategies, transformation roadmaps, and prioritized use-case portfolios.
- Lead data-platform modernization, cloud migration, data engineering, data management, governance, quality, integration,



and analytics enablement initiatives.
- Guide solutions across descriptive, predictive, prescriptive, optimization, simulation, forecasting, root-cause analysis, and operational intelligence use cases.
- Enable machine learning, generative AI, agentic AI, and decision-intelligence solutions through scalable and governed data foundations.
- Partner with architects, engineers, data scientists, and business teams to ensure solutions are secure, scalable, adoptable, and tied to measurable outcomes. Solutioning & Business Development
- Lead solution design and consulting engagements for both focused initiatives and complex multi-workstream transformation programs.
- Own or contribute to proposals, RFPs, RFIs, statements of work, executive pitches, and deal-shaping discussions.
- Develop transformation roadmaps, delivery approaches, staffing models, workplans, effort estimates, cost estimates, assumptions, dependencies, and risks.
- Present differentiated solutions to executive stakeholders and guide opportunities from qualification through closure and transition to delivery.
- Collaborate with sales, account, industry, capability, architecture, and delivery leaders to expand strategic client relationships. Account Growth & Commercial Leadership




- Provide independent leadership for client portfolios and engagements valued up to $10M-$15M annually.
- Develop account growth strategies and identify cross-sell and upsell opportunities across analytics, data, AI, GenAI, and transformation services.
- Build executive relationships across multiple client functions and create a forward-looking opportunity pipeline.
- Apply strong financial and commercial discipline to scope, pricing, margins, staffing, utilization, and delivery commitments. Delivery Leadership
- Provide executive oversight across multiple programs and workstreams from discovery through implementation and managed delivery.
- Establish program governance, monitor risks and dependencies, and drive timely resolution of delivery and stakeholder issues.
- Ensure high-quality outcomes, strong customer satisfaction, effective resource planning, and disciplined performance management.
- Mentor delivery managers, engagement leads, solution architects, analytics leaders, and technical teams. Capability Building & Innovation
- Build and scale Manufacturing Analytics, Data, AI, and GenAI capabilities, solutions, and reusable assets.
- Develop industry-specific frameworks, maturity assessments, accelerators, reference architectures, case studies, and points of view.
- Contribute to hiring, team building, talent development, competency planning, and communities of practice.
- Drive thought leadership and innovation across smart manufacturing, connected operations, digital thread, digital twins, industrial data, and AI-enabled decision-making.

📌 SrAVP-Senior Engagement Manager (Canada)
🏢 ExlService Holdings
📍 Canada