POSITION SUMMARY: Under the general supervision of the Administrator and in collaboration with interdisciplinary teams, assesses, plans, designs, implements, delivers, and evaluates educational and quality improvement programs in accordance with governing legislation and the identified learning needs of Pioneer Ridge staff and students. The role oversees the Student Placement Program including recruitment, placement coordination, onboarding, orientation, and supervision. The Supervisor also manages the daily operations for clerical and administrative functions within the business services office, including divisional scheduling; timekeeping and payroll functions; resident admission, discharge and trust activities; revenue collection; procurement processes; and general reception & clerical services. DIVISIONAL

RESPONSIBILITIES:
- Participates as a member of the Pioneer Ridge Management Team by providing input into Division organizational and operational reviews, budget issues, technical matters, and major issues management. Also participates by providing input into the identification and development of policies, strategic initiatives, projects, and priorities.
- Leads and participates in the development, implementation, monitoring, and evaluation of interdisciplinary team quality improvement initiatives including Pioneer Ridge’s strategic plan, mandatory annual quality improvement plans and the Accreditation process.
- Maintains, and revises Pioneer Ridge Procedural Manual as required taking legislative requirements, best practices and Equity, Diversity, Inclusion and Anti-Racism recommendations into consideration. Ensures annual reviews are completed by the appropriate departmental Supervisor. SECTIONAL

RESPONSIBILITIES:
- Collaborates with supervisors, interdisciplinary teams,



and committees in the development of Pioneer Ridge’s educational plan, ensuring that, at minimum, the plan addresses and complies with legislated and regulatory requirements.
- Assess the educational and learning needs of the Pioneer Ridge staff; plans, schedules, implements, participates in delivery, and evaluates educational programs to ensure that quality of care / service levels are achieved.
- Oversees and participates where necessary in the delivery of mandatory, voluntary, and identified educational programs (including orientation requirements) to all Pioneer Ridge Staff and students.
- Ensures that training providers and course materials meet legislative requirements and, collaborates in the design and development of training manuals including orientation, education, and career development ensuring compliance with regulatory requirements, best practices and Equity, Diversity, Inclusion and Anti-Racism recommendations.
- Supervises and oversees the Student Placement Program, including the scheduling, coordination and orientation and training of students.
- Coordinates internal and external education and training sessions, including the registration of staff, travel and accommodations (when required), booking of space, preparing materials, and arranging catering.
- Reviews, customizes and assigns orientation and annual mandatory education requirements,



monitors completion and ensures accurate tracking and reporting via the Learning Management System, and maintains in‑service, education, and evaluation records for any in‑person educational sessions
- Manages the day-to-day operations of the business office; identifies work priorities and ensures assigned tasks are completed within established timelines.
- Supervises departmental staff including staff development, performance management/review, coaching/mentoring, health and safety, and discipline and termination decisions.
- Assess departmental staffing needs, makes recommendations on complement amendments and organizational structure, participates in recruitment processes, and makes effective hiring decisions.
- Accountable for resident admission and discharge processes, resident invoicing and general revenue system, resident trust services, division scheduling, timekeeping and payroll administration, and procurement and accounts payable.
- Oversees reception, customer service and various administrative support services.
- Prepares financial and statistical reports for the Corporation, the Ministries of Health or Long-Term Care and other bodies as required.
- Ensures effective communication and working relationships with the Finance department, the Administrator and Department Supervisors, Residents, Families & Caregivers, auditors, other City departments, the community and other government agencies,
- Delivers or coordinates effective presentations, for internal staff, outside agencies or other stakeholders as required.
- Leads and participates in the development, implementation, monitoring, and evaluation of interdisciplinary team quality improvement initiatives including Pioneer Ridge’s strategic plan, mandatory annual quality improvement plans and the Accreditation proc

📌 Supervisor - Quality, Education & Business Services (Temporary Full-Time) (Ottawa)
🏢 Thunder Bay
📍 Ottawa