Manage distribution-focused ERP support at Acumatica using technical expertise, operational prioritization, and customer service leadership. This Manager, ERP Application Support position leads a team serving Acumatica customers and partners. The work includes advanced technical support, escalation management, resource planning, and service-level execution. Candidates should understand ERP business processes, operational workflows, and enterprise software supporting distribution, manufacturing, or supply chain organizations.

Key Responsibilities
- Balance workloads and maintain adequate support coverage
- Handle high-priority technical cases and escalations
- Coordinate with Engineering and Product Management




- Conduct performance reviews and development discussions
- Promote troubleshooting and case-management best practices

Requirements:
- Five-plus years supporting ERP or enterprise software
- Experience in distribution, manufacturing, or supply chain
- Three-plus years of people management experience
- Knowledge of accounting and operational workflows
- Ability to prioritize competing demands and make sound decisions Bring distribution ERP knowledge, escalation management, and people leadership to Acumatica’s customer-focused support team.

📌 Distribution ERP Support Manager (Montreal)
🏢 Acumatica
📍 Montreal