Contribute to the City of Hamilton, one of Canada’s largest cities
- home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #32314: Supervisor, IT Infrastructure
- Union: Non-Union
-

Job Description
ID #: A16010
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 11, 2026.
- Vacancy type: This posting is for a new vacancy
- Internal applicants should apply with your work e-mail address. External applicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted. SUMMARY OF DUTIES Reporting to the Manager, IT Infrastructure, the Supervisor, Infrastructure oversees operation, maintenance, availability, performance and continual improvement of the City’s enterprise infrastructure environment including data centre, cloud network, voice backup & recovery services. The Supervisor leads assigned infrastructure staff, including specialists, analysts, database administrators and radio technicians as applicable, and coordinates service-provider activities. Translates approved priorities into practical work plans, clear assignments, effective coverage and measurable service outcomes. GENERAL DUTIES




- Allocates infrastructure resources and capacity-based services according to approved priorities, service demand, operational risk and demonstrated team capability. Balances operational support and project commitments and escalates capacity or coverage gaps.
- Establishes monitoring, alerting, response and escalation arrangements for assigned infrastructure, supporting services that require 24/7 availability. Reviews availability, performance and service targets and directs corrective action.
- Implements approved infrastructure standards and architecture requirements. Develops and maintains operational procedures, configuration baselines and support documentation; submits policy and design recommendations through established governance.
- Supervises configuration, installation, maintenance and troubleshooting of physical and virtual servers, storage, operating systems, backup platforms and assigned messaging, collaboration and cloud services. Ensures changes meet approved technical and security requirements.
- Coordinates administration and operational support of assigned database and enterprise platforms with database administrators and application owners, clarifying responsibilities for availability, access, maintenance and recovery.
- Oversees assigned network, wireless, voice and radio services with relevant specialists and providers, including connectivity, configuration, monitoring and fault resolution. Coordinates dependencies with Facilities,



application teams and other service owners.
- Provides daily supervision, scheduling and workload allocation for assigned staff. Establishes explicit accountabilities, ensures appropriate coverage and addresses performance and workplace matters within delegated authority and City policies.
- Conducts performance reviews, coaching and mentoring; supports employee development, cross-training and succession planning and maintains a respectful, inclusive and psychologically safe workplace. Leads or participates in recruitment, interviews, assessment development and selection as delegated. Coordinates onboarding, training and access to required tools and establishes performance expectations.
- Coordinates datacentre operations and environmental requirements with Facilities and qualified service providers, including power, cooling, UPS, generators, physical access and maintenance. Plans continuity arrangements and escalates facility or equipment risks.
- Reviews, prioritizes and progresses assigned incidents, service requests, problems and improvement actions in approved work-management systems. Personally completes assigned work, records actions and outcomes and ensures timely communication, escalation and closure.
- Implements and validates approved security controls with Security and architects, including secure configurations, least privilege, privileged access, authentication, encryption and logging. Provides technical evidence and assigned containment, remediation and recovery support during cybersecurity incidents.
- Monitors assigned budgets, forecasts and day-to-day expenditure, including cloud usage and licensing costs. Prepares estimates and approves purchases only within delegated authority and City policies. Contribute

📌 Job ID #32314: Supervisor, IT Infrastructure (Canada)
🏢 City of Hamilton
📍 Canada