Lead Fidelity Wealth’s insurance operations build-out in a versatile hybrid schedule, using life insurance expertise and operational leadership in Toronto. The Team Manager, Insurance Operations establishes Fidelity Wealth’s insurance operations function from inception. This senior player-coach role combines operating model design, team leadership, and hands-on oversight of life insurance administration. You will create workflows, controls, service standards, and governance while supporting insurance onboarding, policy administration, underwriting, compliance, and servicing. The role partners with Insurance Specialists, Wealth Advisors, carriers, MGAs, Legal, Compliance, Technology, Finance, and Operations.

Key Responsibilities
- Design and implement Fidelity Wealth’s insurance operations function
- Recruit, lead, coach, and develop Insurance Operations Associates
- Oversee applications,



policy administration, renewals, and servicing requests
- Build carrier and MGA relationships and manage escalations
- Establish controls, metrics, workflows, and governance practices

Requirements:
- Five or more years in insurance operations or related fields
- Experience building teams, functions, or service delivery models
- Deep knowledge of life insurance operations and policy administration
- Experience with carriers, MGAs, compliance, and operational risk
- English and French bilingualism; LLQP or willingness to obtain Bring life insurance operations, team development, governance, and stakeholder leadership to Fidelity Wealth’s growing insurance business.

📌 Insurance Operations Team Manager (Mississauga)
🏢 Fidelity International
📍 Mississauga