Job Details Temporary Full-Time (Non-UnionT) Posting Status Open to all current Town of Oakville employees and external applicants Duration Indefinite contract Closing Date Applications for this position must be received at oakville.ca by no later than 11:59p.m. on November 3, 2026. This job posting is for an existing vacancy and therefore will be filled accordingly. Reporting to the Manager of Transit Operations this position is responsible for supervising the dispatch and delivery of all fixed route conventional, specialized, demand responsive and charter services. This first line supervisory position will manage the day‑time on‑time performance of our service remotely from the transit control centre. This will involve ongoing communication with and direction to driving staff. The Transit Operations Clerks and Vehicle Dispatch Clerk will report directly to the Control Centre Supervisor. The Control Centre Supervisor will leverage the Oakville Transit Intelligent Transportation System (ITS) and the GO Transit Train Tracker technology to optimize on‑time service performance and connectivity. This position will also utilize the various on‑street surveillance cameras along with the transit facility surveillance camera system to maximize the safety and security of employees, customers and assets. What can I expect to do in this role? As the Control Centre Supervisor you will:
- Manage the dispatching of all service from the transit facility. Adjusting driver schedules, including shift start and finish times as appropriate given the needs of the business and as provided for in the Collective Agreement. Authorizing and approving overtime as required to address service and business needs. Liaises with Maintenance staff for vehicle issues including coordination of change offs, road calls,



dispatch requirements and sign‑ins;
- Manage the delivery of fixed route and demand response service remotely from the control centre. Supervising Drivers in the performance of their duties with focus on schedule adherence and on‑time performance to ensure work is performed effectively and efficiently and in accordance with town or departmental standards, levels of service, specifications, policies, procedures and legislated requirements;
- Make adjustments to service to compensate for delays caused by breakdowns, accidents, incidents, diversions, weather and congestion. Monitor GO train arrival/departure at stations, optimizing connectivity;
- Maximize use of highly technical resources to manage service and provide remote supervision; making real‑time adjustments to service in response to a multitude of environmental factors negatively impacting service;
- Utilize the Intelligent Transportation System (ITS) to coordinate all standard, priority and emergency communications; initiating appropriate response including Emergency Services as required. Assist Transit Service Supervisors with investigation and follow up on inquires, accidents, complaints and other incidents from the general public, residents, emergency services, other departments, senior management and members of council;
- Create and maintain vehicle dispatch sheet for current day service and next day service. Track, report,



record and document all information regarding exceptions to driver assignments including hours worked, sick time, time off, and overtime as per the Collective Agreement for uploading into the drivers’ payroll system and perform other general office duties;
- Evaluate and provide direction to ensure programs and technologies meet statutory requirements. Monitor On Demand services when required, making off hours adjustments to schedules; approving same day booking changes and ride requests.
- Work various rotating shifts, including days, evenings and nights, covering a seven-day a week operation. How do I qualify?
- Completion of a two-year college diploma and a minimum of three (3) year's related transit experience.
- Formal education is augmented by progressively responsible experience working in a transit operations environment including scheduling, service adjustment methods and emergency operating procedures.
- Highly developed understanding of transit regulations, Town policies and procedures, collective agreement provisions and other relevant guidelines and processes that apply to Transit services.
- Familiar with the practical application of technology in a public transit environment and outstanding service delivery, leadership and supervisory abilities.
- Have a valid and unrestricted Ontario Driver's License Class G minimum and a driving record that demonstrates responsible and secure driving behaviour. Note: Applicants with 6 or more points are ineligible for consideration. The successful applicant will be required to provide the Corporation with a current drivers abstract (no older than 30 days) prior to assuming the position.
- Additional certification may be required such as upgrading to a “CZ” license, Occupatio

📌 Control Centre Supervisor (Oakville)
🏢 Town of Oakville
📍 Oakville