Support Suncor’s industrial connectivity services as a Network Analyst working from Base Plant Mine in Fort McMurray, Alberta. Use ITIL practices and operational technology experience. This Network Analyst works within a multi-tiered support team serving private LTE, Wi-Fi, and wired infrastructure. You will collaborate with Tier 1-3 analysts, field support teams, and vendors while monitoring network performance. Responsibilities include incident triage, service requests, network documentation, reporting, disaster recovery planning, patching, and upgrades.

Key Responsibilities
- Perform triage, troubleshooting, and resolution of network incidents
- Monitor alarms and network health across connectivity infrastructure
- Maintain accurate documentation and operational metrics reporting




- Participate in disaster recovery planning and firmware patching
- Support onboarding of recent network services and infrastructure

Requirements:
- Three or more years of network operations or infrastructure support experience
- Industrial or operational technology environment experience
- Familiarity with ITIL service management practices
- Experience with wireless technologies and SIM management
- Knowledge of Nokia, Cisco, or Rajant systems Apply industrial network operations experience to Suncor’s pLTE, Wi-Fi, wired infrastructure, and multi-tiered support environment.

📌 Industrial Network Operations Analyst (Calgary)
🏢 1050 Suncor Energy Services
📍 Calgary