Reception Manager - Full Time

The Manor Village at Huntington Hills

Monday to Friday 8am-430pm

Must be Flexible, Schedule based on operational needs

The Manor Village at Huntington Hills is in need of a Full-Time Reception Manager to join their amazing team! The Reception Manager serves as the welcome Ambassador greeting and directing all Residents and visitors in a professional and appropriate manner. This position requires an awareness of all Resident oriented activities and functions, as well as an enhanced understanding of the administrative, management and Company offered services and responsibilities to be able to direct or answer questions about The Manor Village accordingly. As the Manager of the reception team he/she will oversee the scheduling, management and reviews in conjunction with the Executive Director.

Requirements and Accountabilities

Customer Service

- Greet visitors, ensure that they sign-in and out in guest book and respond to all requests
- Handle all phone calls and route callers or answer questions

Clerical

- Take employee and Resident meeting minutes, type and distribute to Resident Administrator for approval within 24 hours
- Type office documents as required
- Book elevator and program security system for Residents moving-in and out of the building
- Maintain and update lists of all Resident, staff and emergency phone numbers
- Update Communications Book to advise all employees of any incidents during the shift worked
- Update emergency binder as required
- Receive and forward mail to appropriate Team Member or place in assigned mail slot
- Book the guest suite and collect payment
- Coordinate cleaning of guest suite with Housekeeping Supervisor
- Program front door entry card/Fob
- Maintain common area and elevator keys





Organize Transportation requests

- Place Transportation requests in Transportation mail slot or contact Transportation Coordinator if urgent
- Forward completed Transportation requests to Accounting for billing
- File refused or cancelled requests
- Track and report Transportation statistics

Sales and Marketing

- Forward inquiry calls to Lifestyle Marketing Professional or designee
- Document and respond to marketing inquiries
- Maintain database of inquiries as instructed
- Ensure pertinent information is gathered
- Offer refreshments, etc. to visitors, where applicable
- Offer Welcome Sheet to prospective Residents/visitors, where applicable
- Ensure marketing materials are ready and available for use

Community Maintenance

- Keep reception, lobby and lounge areas clean, neat, and free of clutter and trash
- Organize newspapers, fliers

Wellness

- Interact with Wellness Director; Call Emergency Services, as needed
- Answer Emergency Call phone in the absence of the Wellness Director

Other

- Maintain awareness of all daily activities (and changes)
- Lead the reception team
- Train, performance manage, and schedule reception staff
- Ensure staff follows policies, procedures and safety measures
- Complete, in conjunction with the Executive Director, talent review for part-time reception team
- In conjunction with Executive Director, hire part time reception team




- Miscellaneous other duties as required or requested

Qualifications

- Previous experience with multi-line telephone system and capable of teaching others
- Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
- Ability to take inventory and order supplies
- Ability to operate cash register and run reports

If you have a sincere desire to excel in our growing company and a passion for our senior Residents, please submit your resume via Indeed to: ATTN: Reception Manager.

The concept for The Manor Villages evolved over a decade of planning and development in the determination to develop the finest housing with a quality lifestyle for the senior resident. Precipitated by the changing needs of his Mother Bertie Viola Mann, our Owner Dr. Garth Mann took it upon himself to personally visit close to seventy (70) senior housing facilities across Canada and the United States to familiarize himself with the industry and refine the lifestyle for the future Manor Villages. After much discussion and countless hours of effort, the vision of The Manor Villages became a reality in 1997 when we proudly celebrated the opening of our first community – The Manor Village at Signature Park which was proudly dedicated in loving memory of Bertie Viola Mann. Since that time, The Mann Family, the management and employee team have dedicated ourselves to providing excellence in housing design and a ‘Lifestyle Experience’ second to none.

www.themanorvillage.com

Job Types: Full-time, Permanent

Benefits:

- Dental care
- RRSP match
- Vision care

Experience:

- Reception Management: 1 year (preferred)

Work Location: In person

📌 Reception Manager (Huntington Hills) (Northwest Calgary)
🏢 The Manor Village
📍 Northwest Calgary