Customer Service Representative (Inside Sales Support)

Reports to: Office Manager

Location: M+A Matting Canada, Mississauga

Compensation: Approximately $50,000 annually, based on skill level

Job Summary

M+A Matting is a global leader in commercial floor mats, and we are looking to expand our team in Canada. This role is the primary point of contact for our customers, responsible for delivering excellent service, accurate order and invoicing support, and identifying opportunities to grow the account relationship. It's well-suited to someone who takes pride in accuracy, thrives on solving problems, and wants room to grow into a broader customer service or sales role over time. The role is an 8:00am to 5:00pm commitment working in office.

Essential Functions of the Job

Customer Service & Invoicing

- Answer phone and email inquiries; confident speaking directly with customers
- Process customer orders in our ERP system, D365 Finance and Operations
- Track orders and coordinate correction of orders
- Process inquiries on shipping status, pricing, and invoicing
- Complete related accounting functions for orders (full training provided)
- Liaise between Manufacturing, Accounts Receivable, Art Department, and Sales Team to resolve issues and ensure customer satisfaction

Inside Sales Support

- Identify and flag upsell/cross-sell opportunities during customer interactions
- Pass qualified opportunities to the sales team with context
- Follow up on simple/low-complexity quote requests




- Maintain accurate opportunity notes in CRM (Salesforce experience an asset)

Qualifications

- Ideal candidate will have a post-secondary/college degree, 3-5+ years in a B2B or manufacturing customer service role
- Hands-on experience with D365 Finance & Operations (or similar ERP) and invoicing/accounting experience
- Demonstrated ability to identify and convert sales opportunities; bilingual English/French an asset
- Strong interpersonal and communication skills; expresses written and oral ideas clearly and proactively
- Detail- and task-oriented with strong problem-solving skills
- Comfortable juggling multiple priorities in a fast-paced environment
- Team player, highly motivated, strong sense of ownership and urgency, self-motivated and able to work independently when needed
- Growth mindset — this role has a path toward greater sales or account management responsibility for the right person
- Must be legally able to work in Canada

Success Metrics

- Response/resolution time targets
- Order and invoicing accuracy rate
- Number of qualified sales opportunities flagged/passed to sales team
- Customer feedback

Pay: Up to $50,000.00 per year

Advantages:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Application question(s):

- Ability to work in an office environment daily, 8am to 5pm

Experience:

- B2B: 1 year (preferred)

Work Location: In person

📌 Customer Service/Inside Sales (Mississauga)
🏢 M+A Matting
📍 Mississauga