Kia 417 is seeking an experienced Automotive Service Advisor with proven sales performance in a dealership service environment. This role is customer-facing and requires the ability to effectively translate technician findings into clear service recommendations while ethically promoting maintenance, repair, and value-added services. The successful candidate will consistently balance customer satisfaction, service sales performance, and operational efficiency.

Key Responsibilities

- Greet customers promptly and professionally, demonstrating care and concern for their vehicle, time, and overall service experience
- Review vehicle history and current condition with customers and recommend required maintenance, repairs, and applicable service specials
- Actively and ethically sell service, maintenance, and repair recommendations based on technician findings and manufacturer guidelines
- Clearly explain technician findings, including urgent repairs and preventative services, and outline the potential consequences of deferred maintenance
- Obtain customer authorization prior to any maintenance or repair work, including estimated costs and expected completion timelines
- Liaise with Service Technicians to obtain accurate diagnostics, repair recommendations, and cost estimates
- Accurately document customer concerns, contact details, and initial estimates on repair orders
- Handle inbound and outbound customer calls efficiently, including follow-ups and status updates
- Maintain a daily log of repair orders, work-in-progress, and carryovers
- Review completed work with customers at vehicle pickup, explaining charges, warranty coverage, and services performed
- Present optional services,



warranty products, and dealership policies in a clear, transparent, and ethical manner
- Proactively review upcoming maintenance needs to support customer retention and repeat business
- Meet or exceed individual and department service sales objectives while maintaining high CSI scores
- Notify customers when back-ordered parts arrive and schedule follow-up service appointments as required
- Consistently strive to achieve and maintain high Customer Satisfaction Index (CSI) scores
- Perform other duties as assigned by management

Qualifications & Requirements

- Minimum of 1 year of experience as an Automotive Service Advisor in a dealership environment
- Demonstrated track record of service sales performance (maintenance, repair, and value-added services)
- Strong customer service and consultative selling skills
- Ability to work efficiently in a fast-paced, high-volume environment with strong attention to detail
- Excellent verbal and written communication skills
- Comfortable working with computers and dealership management systems
- Experience with automotive dealership software (such as CDK) is considered an asset
- Flexible, adaptable, and able to work effectively within a diverse team environment
- Strong work ethic, professional attitude, and team-first mindset




- Valid driver’s licence required

What We Offer

- Competitive compensation plan with performance-based earning potential
- Comprehensive advantages package including health, dental, vision, life insurance, and long-term disability
- Opportunities for professional growth and career advancement
- Supportive management team and positive workplace culture
- Ongoing training and development
- And more

Work Schedule

- Full-Time

Location

- Onsite at 1599 Star Top Rd, Gloucester, ON K1B 5P5

Vacancy Status

This posting is for a current and active vacancy.

Artificial Intelligence (AI) Disclosure

We do not use AI-assisted tools to screen or evaluate applicants for this position. All applications are reviewed by a human manager.

Interview and Notification Process

All candidates who complete an interview for this position will receive a follow-up notification regarding their application status within a reasonable timeframe following the final interview.

Equal Opportunity & Accommodation Statement

We are an equal opportunity employer and value diversity within our workplace. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), reasonable accommodation is available upon request throughout all stages of the recruitment process.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Experience:

- Dealership: 2 years (required)

Language:

- French (preferred)

Licence/Certification:

- Class G Licence (required)

Work Location: In person

📌 Automotive Service Advisor (Gloucester)
🏢 KIA 417
📍 Gloucester