Manager, Workplace Operations & Executive Support
- Canada Department: Workplace Operations

Location:
Toronto, ON Reports To: Senior Vice President & Head of Claims Company Overview: Liberty Mutual Canada (LM Canada) is the Canadian operation of Liberty Mutual Insurance Company.

We offer
a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 350 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax. At LM Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding, and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At LM Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed. If you don’t meet every listed requirement, we still encourage you to apply. We welcome diverse backgrounds and perspectives that can strengthen our team. Our core values guide all our decision-making and come to life through our benefits and employee programs.

We offer
- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs




- An opportunity to get involved and become a member of one of our national employee committees
- social responsibility, employee engagement, diversity, equity & inclusion. The Opportunity: The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive Assistant team. The role is accountable for facilities and front-of-house services, workplace experience, executive support, meetings and events, vendor performance, health and safety, office access, real estate coordination, and business continuity and crisis readiness. Working with Canadian leaders and enterprise partners, the Manager exercises local operational authority within approved budgets and policies, while lease commitments and capital-project approvals remain with the appropriate enterprise governance teams. Functional

Responsibilities:
Workplace operations and employee experience
- Lead day-to-day workplace operations across Liberty Mutual Canada offices, including reception, catering, mail and delivery services, meeting-room readiness, office access and general facilities support. Apply sound operational judgment to resolve issues quickly and deliver a professional, responsive experience for employees, visitors, clients and leaders.
- Establish service standards, procedures, escalation paths and performance measures. Partner effectively with landlords,



property managers, vendors and internal teams to address building, security, life-safety, accessibility and workplace requirements.
- Coordinate with the Workplace Ambassador and U.
S. Workplace Operations team to align local priorities, employee-experience activities and communications across locations. People leadership and executive support
- Lead, coach and develop Local Facilities employees and the Canadian Centralized Executive Assistant team, including four Executive Assistants. Set clear priorities, coverage models and service expectations, and foster an inclusive, accountable and high-performing team.
- Oversee consistent, discreet and high-quality executive support, including complex calendars, travel, meetings, events and confidential administrative activities.
- Build effective relationships with senior executives and enterprise partners, using robust communication, consultation, negotiation and influencing skills to balance competing needs. Meeting, event and front-of-house management
- Oversee front-of-house, catering, workplace hospitality, meeting and event delivery, including high-profile executive and client-facing activities requiring careful planning and contingency support.
- Act as the primary Canadian workplace operations partner for Enterprise Real Estate Services. Coordinate capacity planning, space utilization, relocations, office changes and local project readiness, applying robust planning, change and project-execution skills.
- Provide local recommendations and implementation support for various enterprise governance teams on major capital approvals. Real estate and workplace planning
- Act as the primary Canadian workplace operations partner for Enterprise R

📌 Manager, Workplace Operations (Toronto)
🏢 Liberty Mutual Canada
📍 Toronto