Explore Edmonton connects experiences, events, venues, and stories to elevate Edmonton on the national and global stage while creating memories that matter for visitors and residents. Our purpose is simple. We attract visitors by delivering and showcasing Edmonton experiences that contribute to prosperity and quality of life through the visitor economy. Edmonton is a premier event-hosting destination, backed by a dedicated team with the expertise, relationships, and ambition to attract and deliver exceptional events that leave a lasting legacy for our city. Our success is built with collaboration. Working alongside industry partners, sponsors, businesses, attractions, community organizations, and each other, we help make Edmonton a year-round destination. At Explore Edmonton, our people make the difference. Guided by our values of public stewardship, taking a selfless approach, leading with purpose, making an impact, caring for one another, and upholding safety, we're building an organization where employees can do meaningful work while helping shape the future of our city. If you are looking for a career where your work creates lasting impact for Edmonton and the people who experience it, we'd love to hear from you. About Our Corporate Services Group Corporate Services is made up of seven teams: Office of the CEO, Business Systems, Communications and Connections, Finance, Global Marketing, IT, and People and Culture. We are a group of service-minded people focused on building smart, customer-focused processes that work for every team across Explore Edmonton. We provide the foundation for day-to-day business, including governance, advice and support, scalable solutions, Shareholder reporting, and creating value for employees by building connections throughout the organization and in our community.



We serve internal teams as trusted partners and business enablers, delivering great service through collaboration, innovation, and leadership. Our goal is to help every Explorer do their best work. Information Technology The IT team keeps Explore Edmonton connected through reliable technology and secure systems. We provide the technology employees use every day and help teams explore what's possible, whether that's responsive IT support, rolling out current technology or planning for the future. Our focus is on practical solutions that make technology simpler and more effective, so people can collaborate with confidence and turn ideas into action. The Opportunity Reporting to the Senior Manager, Technology, the Manager, Technology Operations willmanage the planning, installation, delivery, maintenance, and upgrades of enterprise technology infrastructure, networks, and cybersecurity which are vital to the on-going operation of Explore Edmonton and delivery of essential customer facing and infrastructure services. As the successful candidate, you will:
- Manage the planning, installation, delivery, maintenance, and upgrade of enterprise technology, infrastructure, and networks, including:
- On-premises, third-party, and cloud infrastructure (Azure & AWS) and network components, including physical, logical, and site-to-site connectivity.
- Managing and communicating infrastructure and network changes, outages,



and service-affecting incidents.
- Procuring, documenting, and tracking technology assets and licences, including related financial processes and inventory in the configuration management database (CMDB).
- Overseeing support desk services, including vendor performance and ticket-based management of service requests, changes, incidents, and problems.
- Infrastructure and network services that support client-facing and internal IT services.
- IT backup and recovery for all infrastructure and network assets.
- Supporting internal and external audits and assessments involving IT infrastructure and networks, including findings and remediation.
- Develop, implement, and manage enterprise infrastructure architecture plans, designs, and requirements.
- Develop, implement, and manage enterprise security architecture and controls, and make recommendations.
- Develop tactical roadmaps aligned with organizational and IT strategy, policies, governance, security, and risk management.
- Provide infrastructure and network architecture, design, and requirements to support application services.
- Own IT security architecture, product integration, policies, services, and processes.
- Apply IT risk management and disaster recovery best practices to track and manage moderate
- and high-impact risks and keep infrastructure, software, and networks resilient and available.
- Lead IT security management, including compliance, assessment, enforcement, testing, and evaluation of cybersecurity processes, policies, and services.
- Protect the confidentiality, integrity, and availability of EEC's IT assets and services (including network, endpoint, cloud, and application security) in line with the NIST Cybersecuri

📌 Manager, Technology Operations (Edmonton)
🏢 Explore Edmonton
📍 Edmonton