Technical account management at Vantage centers on customer relationships, service coordination, and satisfaction from the Québec campus. Support customers across departments while managing requests, reporting, and projects. As a Technical Account Manager, you will serve as Vantage’s primary customer interface. You will coordinate global support organizations, internal teams, and external partners to deliver service. The role includes customer documentation, onboarding, portal configuration, billing support, and solution design participation.

Key Responsibilities
- Maintain relationships with a core customer set
- Coordinate customer requests and project support
- Report performance through KPIs, MBRs, and QBRs
- Document processes, procedures,



and customer information
- Manage customer-facing activities through successful completion

Requirements:
- Bachelor’s degree or equivalent experience required
- Five-plus years in operations, projects, support, or sales
- Experience supporting an ITIL-based service management program
- Contracts management and RFP experience
- Microsoft suite proficiency and solid communication skills Apply technical account management, customer coordination, and project skills supporting Vantage customers from Québec.

📌 Technical Account Manager Québec (Quebec City)
🏢 Vantage Data Centers
📍 Quebec City