Job details

Location :Dorval,QC

Address :9475, AVENUE RYAN

Number of positions available :1

Job status :Permanent

Work schedule :Full time

Work shift :Day

Starting date : As soon as possible

Description

YOUR ROLE

As the Customer Service and Ground Operations Manager you will be responsible for planning, organizing, directing, and overseeing all activities related to customer service, ground operations, buildings, stations services, baggage and cargo handling, and ramp operations across Quebec operations. You will ensure that operations are conducted safely, efficiently, and in compliance with company policies and applicable regulatory requirements. The Customer Service and Ground operations Manager will provide supervision to teams under their responsibility, establish operational priorities, promote continuous improvement, and ensure the delivery of a customer experience that meets Air Creebec’s quality standards.

Requirements

Level of education : University

Diploma : BAC

Status : Completed

Work experience (years) : 6-9 years

Written French : Intermediate

Spoken French : Intermediate

Written English : Intermediate

Spoken English : Intermediate

Requested skills

DO YOU HAVE THE PROFILE?

- Degree in Business Administration, Air Transportation Operations Management, or an equivalent combination of education and experience.
- Seven (7) years to ten (10) years of relevant experience in an operational or customer service environment, preferably within the aviation industry, including three (3)



to five (5) years of supervisory experience.
- Strong computer skills, including proficiency with Microsoft Office applications.
- Bilingual (English and French). Proficiency in English is required to communicate effectively with colleagues at other stations and bases. Knowledge of the Cree language is considered an asset.
- Basic knowledge of aircraft and airport operations is considered an asset.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and maintain attention to detail in a rapid-paced environment.
- Available for work-related travel as required.
- Available to respond to operational requirements, emergencies, service disruptions, and other situations outside normal working hours when necessary.

Benefits

Social activities organized by the company

Medical and paramedical expenses coverage

Life insurance

Employee assistance program

Pension plan

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Manager, Quebec Customer Service and Ground Operations (Dorval)
🏢 AirCreebec
📍 Dorval