Position Information

Posting Number:

ROM26-316E

Title:

Decision Support Analyst (RFT 1.0 FTE)

Position Status:

Regular Full-time

FTE:

1.0

Job Schedule:

Days

Department:

Health Information & Data Analytics

Union:

Non-union

Site:

Royal Ottawa Mental Health Centre

Level of Police Check:

Criminal Record Check

About The Royal

As one of Canada’s foremost mental health care and academic health science centres,The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

Our current hybrid model requires employees to work on-site three days per week. This schedule supports collaboration while offering flexibility. Please note that on-site requirements may change at any time based on operational needs.

About the Position

Reporting to Manager, Data & Analytics, the Decision Support Analyst supports data-driven decision-making by designing, developing, and maintaining reports, integration pipelines, dashboards, and reporting solutions that ensure The Royal’s data and analytics environment is accurate, secure, reliable, and performant.

Key Responsibilities

- Identify data quality issues in existing hospital data such as from the electronic health record, HR system and patient safety system.
- Conduct data analysis and produce reports and presentations for varied audiences.
- Design, test, and implement tools and processes for extracting and managing evidence and performance data.
- Provide support and services across The Royal’s multi-site organization, including our two main campuses and office locations in Ottawa and Brockville, ensuring consistent, high-quality delivery of operational, administrative, and/or clinical functions throughout the hospital




- Support data-related projects from initiation to completion.
- Support local project design, methodology development, data collection, analysis, and monitoring to enable standardized, high-quality reporting to OHRS and other administrative, clinical, and performance databases.
- Stay current with evolving methodologies, techniques, and technologies in data analytics and information management.
- Facilitate knowledge exchange and translation across stakeholders.
- Act as a consultant and coach to support capacity building and best practices.
- Provide reliable interpretations and recommend appropriate actions based on data insights.
- Monitor key system performance indicators (e.g., readmissions, wait times) to assess service effectiveness.
- Actively track performance trends and escalate emerging issues to The Royal.
- Provide consultative and analytical support for data collection, interpretation, analysis, and presentation.
- Ensure clinical information management practices align with best practice standards.
- Participate in enterprise projects, including Epic implementation, data migration, system integration, and digital transformation initiatives.

Qualifications

- Masters in Computer Science, Data Science, Information
- Management, Software Engineering
- Minimum three (3) years of relevant experience
- Knowledge of provincial data systems, electronic health records, and associated data infrastructure.
- Proven expertise in data quality, clinical information management best practices, and performance optimization.
- Strong understanding of healthcare performance improvement methodologies, process redesign, and system implementation.




- Skilled in data analysis using Excel, SAS, SPSS, or R; additional assets include Power BI, SQL, and Microsoft 365.
- Excellent communication and interpersonal skills, with the ability to translate complex data insights for diverse audiences.
- Deliver accurate, actionable data to support evidence-informed decision-making and system-level change.
- Demonstrated expertise in data quality, clinical information management best practices, and compliance with PHIPA for safeguarding personal health information.
- Solid understanding of healthcare performance improvement methodologies, process redesign, and system implementation.
- Design, interpret, and promote best practices in performance management systems, including SMART indicators, scorecard measures, and data support processes.
- Conduct effective and effective data analysis to inform strategic planning and operational improvements.

Language Requirements

- English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset

Salary Range:

47.58 to 55.16 per hour

Additional Information

- All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
- The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
- All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.
- The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.

📌 Decision Support Analyst (RFT 1.0 FTE) (Civic Hospital - Experimental Farm - Central Park)
🏢 The Royal Ottawa Mental Health Centre
📍 Civic Hospital - Experimental Farm - Central Park