Position Summary

Shandex is seeking an organized and detail-oriented Product Coordinator to support new product launches, product changes, supplier documentation, regulatory requirements and customer complaint processes.

Working with suppliers, retail partners, Key Account Managers, Sales, Quality and other internal teams, you will help track projects, maintain accurate documentation, follow up on outstanding items and keep timelines moving forward.

This is an excellent chance for someone early in their career who enjoys coordinating projects, working with different teams and keeping information organized. Previous experience in consumer packaged goods, regulatory compliance or quality assurance is an asset, but not required. Training on Shandex products, processes and regulatory requirements will be provided.

Key Responsibilities

Product Launches & Changes

- Assist with coordinating new product launches, product transitions, packaging changes and artwork updates.
- Track project requirements, documentation, testing, approvals and timelines.
- Follow up with suppliers to collect product information and outstanding documentation.
- Participate in regular supplier meetings and track action items, outstanding requirements and next steps.
- Prepare and distribute product information, artwork, test reports and project updates to internal teams.

Product & Supplier Documentation

- Maintain organized and accurate product and supplier records.
- Track certifications, manufacturing licences, audits and document expiry dates.
- Follow up with suppliers regarding missing, incomplete or expiring documentation.
- Assist with coordinating packaging and artwork changes.
- Support the completion and tracking of regulatory documentation, including applicable Health Canada requirements.
- Learn and follow Shandex Standard Operating Procedures (SOPs) and quality processes.

Customer Complaints & Quality Support

- Receive, document and track customer and product complaints.
- Collect relevant information from suppliers,



manufacturers and internal teams.
- Maintain complaint records and monitor outstanding follow-up items.
- Assist Quality and Regulatory partners with complaint investigations and corrective actions.
- Help prepare updates for customers and retail partners when required.

Project Coordination

- Coordinate communication between suppliers, Key Account Managers, Sales, Quality and other internal departments.
- Maintain project trackers, task lists, documentation and deadlines.
- Follow up on outstanding items and provide regular project updates.
- Help ensure projects and priorities remain on schedule.
- Support the Director and VP of Sales with priority projects and administrative coordination as required.

Qualifications & Experience

- Post-secondary education in business, administration, project management, supply chain, science or a related area is preferred.
- Approximately 1–2 years of experience in a coordinator, administrative, project support, product, customer service, quality or similar role is preferred.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Excellent attention to detail.
- Clear and professional written and verbal communication skills.
- Comfortable following up with suppliers and internal stakeholders.
- Proficiency with Microsoft Excel, Outlook, Word and Teams.
- Experience in consumer packaged goods (CPG), cosmetics, health products, retail, manufacturing or another regulated setting is an asset.
- Exposure to product launches, packaging, labelling, quality documentation, GMPs or SOPs is an asset, but not required.

What Will Make You Successful





You'll be a strong fit if you:

- Enjoy keeping projects, documents and deadlines organized.
- Take initiative to follow up on outstanding items.
- Communicate professionally with suppliers and colleagues.
- Pay close attention to details and documentation.
- Are comfortable learning new products, processes and regulatory requirements.
- Can shift between priorities while keeping key tasks on track.
- Enjoy being the person who helps keep projects moving.

Perks & Advantages

At Shandex, we believe great work should come with great benefits. Our employees enjoy:

- Comprehensive health benefits, including health, dental and vision.
- RRSP program.
- Your birthday off, paid.
- Employee referral bonus program.
- Company events and team activities.
- On-site gym and personal trainer.
- Workout = Paid Days Off Program: earn up to 5 additional paid vacation days per year through the gym-credit program.
- A safe, inclusive and diverse workplace.

Build Your Career With Shandex

This role offers the opportunity to develop practical experience across product coordination, supplier management, product launches, regulatory documentation and quality processes while working with multiple areas of the business.

For someone early in their career who is organized, curious and willing to learn, this is an opportunity to develop a broad skill set and take on greater responsibility as you grow.

Pay: $50,000.00-$55,000.00 per year

Benefits:

- Company events
- Dental care
- In office gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- How many years of experience do you have in product coordination, project coordination, administration, quality, or a similar role?
- Do you have experience coordinating multiple projects, deadlines, documents, or outstanding items at the same time?
- Do you have experience communicating with suppliers, customers, or other external business partners?

Work Location: In person

📌 Product Coordinator (Pickering)
🏢 The Shandex Group
📍 Pickering