We are seeking a tech-savvy and highly organized Administrative & Customer Support Specialist to join our team. The primary foundation of this position relies on advanced computer proficiency and hands-on experience navigating Enterprise Resource Planning (ERP) environments, with a strong emphasis on platforms like Visual 2K (Visual NEXT). In this dual-focus role, you will be directly responsible for the health of our sales pipeline by managing customer orders within our ERP system, while simultaneously delivering tech-forward, high-quality client support.Key Responsibilities ERP & Customer Order Management (approx. 50%)

- Order Processing: Oversee the complete lifecycle of customer orders within our ERP environment, including initial data entry, order verification, pricing validation, and status updates.
- Database Accuracy: Review, audit, and maintain customer accounts and order records to eliminate data discrepancies and duplication.
- Order Tracking & Expediting: Monitor open orders through the ERP system, collaborate with internal teams (logistics, production, warehouse), and proactively flag delays.
- Reporting: Extract, format, and distribute order fulfillment and pipeline reports from the ERP system for management review.

Customer Support & Communications (approx. 50%)

- Direct Client Support: Serve as the primary point of contact for clients via email, phone, and ticketing portals regarding new orders, modifications, or cancellations.
- Inquiry & Issue Resolution:



Cross-reference ERP data to troubleshoot and resolve client issues regarding missing items, delayed shipments, or billing discrepancies.
- Administrative Operations: Draft qualified correspondence, manage shared digital files, and maintain internal tracking spreadsheets outside the core database.

Qualifications & SkillsTechnical & Computer Skills (Required)

- ERP Environment Experience: Proven hands-on experience managing and tracking customer orders within a standard ERP environment. Direct experience with Visual 2K (Visual Next) or similar comprehensive ERP platforms is highly advantageous.
- Advanced Computer Literacy: Exceptional data entry speeds with a very low error rate; a high level of comfort learning proprietary business applications.
- Office Productivity Suite: Strong proficiency with Microsoft 365 (especially intermediate-to-advanced Excel for manipulating data lists) or Google Workspace.

Experience & Core Competencies

- Experience: 2+ years of experience in data entry, order desk administration, or a system-heavy customer service role.
- Attention to Detail: Meticulous accuracy when handling complex order configurations, item variations, and multi-line invoices.
- Communication & Adaptability: Ability to explain complex shipping or order data to customers clearly and with empathy, while maintaining professional focus during high-volume periods.

Pay: From $35,000.00 per year

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Administrative & Customer Support (Ahuntsic-Cartierville)
🏢 Alpha & Steele
📍 Ahuntsic-Cartierville