Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and robust economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #32296: Manager, IT Infrastructure

Union: Non-Union

Job Description ID #: A15465

Close date: 4:00 p.m. on November 11, 2026

Vacancy type: This posting is for a new vacancy

SUMMARY OF DUTIES Reporting to the CISO and Director, IT Infrastructure, the Manager, IT Infrastructure provides strategic and operational leadership for the City’s enterprise infrastructure and platform-service functions. The position is responsible for the availability, performance, security, resilience and lifecycle management of the City’s enterprise infrastructure, including server and operating-system platforms, virtualization, storage, backup and recovery, data-centre services, Microsoft Azure, Microsoft 365 infrastructure, hybrid cloud environments and related enterprise platforms.

As a member of the IT Management Team, the Manager anticipates operational and capacity needs, translates corporate priorities into clear infrastructure and modernization plans, strengthens accountability through measurable outcomes, and builds trusted relationships with City departments, Cybersecurity, Applications, Enterprise Architecture, Procurement, Legal, Finance, Human Resources, technology partners and vendors.



The Manager promotes consistent service-management and engineering practices, financial stewardship, operational resilience, continuous improvement and a culture of ownership, collaboration, innovation and respect.

GENERAL DUTIES STRATEGY & PLANNING

Leads enterprise infrastructure services; establishes priorities, service expectations, accountabilities and performance outcomes aligned with corporate and departmental objectives. Advises the designated senior leader and IT Management Team on infrastructure performance, capacity, availability, technology debt, lifecycle risks, vendor dependencies, investment priorities and decisions requiring executive direction.

Develops and executes operating plans, infrastructure roadmaps and lifecycle strategies that address service demand, workforce capacity, technology currency, cloud adoption, financial requirements, resilience and operational risk.

Directs infrastructure monitoring, performance and capacity management, patching, upgrades, lifecycle renewal, backup and recovery, disaster-recovery readiness, high availability and service-continuity activities. Develops and maintains infrastructure standards, roadmaps, architecture-aligned designs, operating procedures, configuration requirements and technical controls that support secure, reliable and sustainable services.

Works with Cybersecurity, Enterprise Architecture,



IAM, Network Services, Applications, Privacy and other partners to ensure infrastructure services align with security-by-design, privacy-by-design, Zero Trust, regulatory and operational requirements.

Leads change and maintains a respectful, inclusive and psychologically safe workplace where employees have the tools, training and support required to perform effectively. Evaluates emerging technologies and service models and recommends practical investments that improve reliability, scalability, supportability, resilience and value for money.

Establishes and reports on service levels, availability, capacity, performance, lifecycle health, recovery readiness, costs and operational risk to support transparent decision-making and continuous improvement. Maintains strong relationships with business and technology partners, communicates infrastructure service performance and ensures service concerns are addressed. Directs vendor and managed-service-provider relationships, contracts and performance; holds providers accountable for service levels, deliverables, costs, technical obligations and risk remediation.

Leads infrastructure projects and service improvements, coordinates internal and external resources and ensures initiatives meet architecture, security, operational-acceptance and measurable-outcome requirements. Leads, coaches and develops a multidisciplinary infrastructure team; establishes clear roles, performance expectations and accountability for results.

Plans workforce capacity and capability, including recruitment, scheduling, on-call coverage, succession, cross-training and employee development. Manages employees in accordance with applicable

📌 Job ID #32296: Manager, IT Infrastructure (Canada)
🏢 City of Hamilton
📍 Canada