Architect Customer Success platforms at Remitly using frontend, backend, and Agentic AI engineering skills in a hybrid work culture. As a Senior Software Development Engineer, you will expand Remitly’s next-generation Customer Success platform. You will architect workflows, launch high-impact capabilities, and improve experiences for customers and support agents. The work spans scalable software, AI applications, and cross-functional delivery.

Key Responsibilities
- Lead technical strategy for Customer Success Technology engineering
- Shape architecture and technical roadmaps for software systems
- Translate requirements into scalable, high-quality software solutions
- Architect frontend, backend, and Agentic AI applications
- Troubleshoot issues and perform root cause analysis

Requirements:
- Bachelor’s degree or equivalent work experience
- Six or more years of team-based software engineering experience
- Frontend and backend leadership experience
- Experience leading engineers on large features
- Exposure to DevOps, CI/CD, and up-to-date AI tools Lead customer-focused software engineering at Remitly across scalable systems, intuitive experiences, and Agentic AI capabilities.

📌 Senior Software Engineer Customer Success (Burnaby)
🏢 Remitly Canada Operations
📍 Burnaby