Senior Salesforce Business Systems Analyst (10+ Years) to document business and technical requirements for Salesforce features and integrations with one of our major banking clients
- 42175 Senior Salesforce Business Systems Analyst (10+ Years) to document business and technical requirements for Salesforce features and integrations with one of our major banking clients
- 42175 Location Address: Toronto/Hybrid: 2-3 days in-office (Tuesday, Thursday) Contract Duration: 11/02/2026 to 04/30/2027 (Possibility of extension) Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week Story Behind the Need Business group: CBE CRM and Sales Project: Branch Technology CRM Engineering team is looking for a senior Salesforce BSA Reason: Business needs on new projects. Backfill for an existing headcount whose contract is expiring at the end of month. Typical Day in Role:
- Collaborate with business and technical stakeholders to gather, analyze, and refine functional and non-functional requirements, ensuring alignment with strategic objectives and technical feasibility.
- Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls.
- Translate business needs into clear, actionable specifications and user stories, facilitating effective communication between business units and development teams.
- Contribute to the design, development, and delivery of software solutions for Scotiabank's Commercial Customers and internal users, with a focus on scalability, usability, and compliance.




- Maintain and enhance the Salesforce platform, ensuring system availability, performance, and resolution of application issues in a timely manner.
- Stay current with Salesforce & nCino technologies, awareness of industry best practices, applying relevant updates and innovations to improve platform capabilities.
- Foster a collaborative setting that promotes continuous improvement, operational efficiency, and proactive risk management across the team. Candidate Requirements/Must Have

Skills:
- 10+ years of requirements Gathering & Integration

Experience:
Proven ability to elicit, analyze, and document business and technical requirements for Salesforce features and integrations, ensuring alignment with business objectives and system capabilities.
- Must have considerable experience working within big 5 banks or equivalent
- Extensive Salesforce Platform Expertise: Demonstrated in-depth knowledge of Salesforce products including Financial Services Cloud, Service Cloud, and Sales Cloud, with hands-on experience in configuration and user management.
- Platform Configuration

Skills:
Experience in building and configuring out-of-the-box Salesforce functionality,



leveraging the platform’s full capabilities to deliver scalable and maintainable solutions.
- Hands-on Experience with Financial Services Cloud: Practical experience in configuring user profiles, page layouts, and other components within Financial Services Cloud to support business processes and user needs.
- Business Analysis & Planning: Active participation in the planning and analysis of system changes and enhancements, translating business needs into actionable technical specifications and user stories. Nice-To-Have

Skills:
- Salesforce Admin Certification is highly preferred.

Education:
- Bachelor's degree in a technical field such as computer science, computer engineering or related field preferred
- Salesforce Certifications are nice to have Best VS. Average Candidate: The ideal candidate for this Business Systems Analyst role will demonstrate deep, hands-on expertise across multiple Salesforce platforms, including Financial Services Cloud, integrations, along with over 10 years of experience gathering and translating complex business requirements into scalable, integrated solutions. Interview Format:
- 1 round – 30-60mins with Team
- 2 Round – 30 mins with director in-Person Structure:
- First 30 minutes:
- Candidate introduction
- Discussion of background and experience
- Behavioral and situational questions
- Examples from previous roles
- Final 30 minutes:
- Technical assessment (subject to confirmation) Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

📌 Senior Salesforce Business Systems Analyst (Toronto)
🏢 S.I. Systems
📍 Toronto